Assistant Automotive Service Manager

3 days ago

Watertown, United States SHARP AUTOMOTIVE Full time $65,000

*Overview*Do you have the skills to fill this role Read the complete details below, and make your application today.An Assistant Automotive Service Manager supports the Service Manager in overseeing the daily operations of an automotive service department. This role ensures efficient workflow, high-quality customer service, and compliance with dealership or company policies. The assistant manager acts as a liaison between customers, service advisors, and technicians, helping to maintain a productive and customer-focused environment.*Key Responsibilities** Assist in managing the day-to-day operations of the service department, ensuring all work is performed efficiently and in accordance with company and manufacturer standards.* Support the Service Manager in supervising service advisors, technicians, and other service staff, including scheduling, training, and performance monitoring.* Greet customers, schedule service appointments, and document customer concerns and vehicle issues.* Communicate directly with customers to explain recommended repairs, service procedures, and estimated costs and timelines.* Coordinate with parts and warranty departments to ensure timely and accurate completion of repairs and warranty claims.* Oversee the preparation of repair orders, ensuring accuracy and completeness of documentation.* Monitor workflow and assign jobs to technicians based on skill level and availability.* Ensure high levels of customer satisfaction by addressing complaints, resolving issues, and following up on service experiences.* Maintain a clean, safe, and organized work environment in the service area.* Assist with inventory management, including ordering and tracking parts and supplies.* Support the implementation of company policies, safety procedures, and quality control standards.* Prepare and review reports on service department performance, productivity, and customer feedback.*Qualifications** *Previous experience in an automotive service environment, preferably in a supervisory or lead role.** *Strong knowledge of automotive repair and maintenance procedures.** Excellent communication and customer service skills.* Ability to multitask and work effectively in a fast-paced environment.* Proficiency with dealership management software and basic computer applications.* Strong organizational and problem-solving abilities. xhuatnn * Positive, team-oriented attitude and a commitment to continuous learning.*Desired Skills** Leadership and team management* Conflict resolution and customer complaint handling* Time management and prioritization* Attention to detail and accuracy in documentation* Ability to collaborate with multiple departments*Benefits** 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Health savings account* Life insurance* Paid time off* Vision insurance* Career Advancement Opportunity* Day shift* Monday to FridayJob Type: Full-timePay: From $65,000.00 per yearWork Location: In person

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