EHR Integration Specialist
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As an EHR Integration Specialist in Elsevier’s Customer Success team, you will bridge client needs with our Clinical Solutions. You’ll own knowledge of product business rules and integration workflows, guiding technical conversations and configurations to ensure successful deployments. Your work directly influences clinician access to trusted content and customer retention. This high-visibility role combines cross-functional collaboration with hands-on problem solving to improve the end-user experience in the EHR. You will be at the center of optimising integrations and documenting best practices to scale impact.
Compensation / Benefits
- annual incentive bonus
- country-specific benefits
- disability accommodation policy
- well-being programs
- career development opportunities
Responsibilities
- Become the expert on business models and rules for Clinical Solutions products
- Master access and entitlement methods across the business
- Collaborate with Implementation Lead to match client needs to the right Elsevier solution
- Lead complex integration conversations with customer IT teams
- Answer questions on technical requirements and integration capabilities
- Identify and implement process improvements to sustain gains
- Maintain technical integration documentation with best practices
- Coordinate across departments to ensure downstream success
- Develop and refine processes for enhanced features to boost retention
Key requirements
- HL7, FHIR, OAuth, xhuatnn SAML, ADFS
- Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR
- Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio
- Ability to juggle multiple priorities and meet deadlines
- Bachelor’s degree (BS/BA) or equivalent experience
- strong communication and stakeholder management
- ability to lead technical conversations with diverse teams
- problem-solving mindset and attention to detail
- HL7
- FHIR
- OAuth
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