Universal Banker II

The Universal Banker aka Member Experience Specialist II is an all-encompassing essential role for the credit union. Through use of our integrity-based sales program, our Member Experience Specialists focus on the unapparelled opportunity to Embrace Change & Learning while conducting routine transactions such as deposits and withdrawals. Taking Personal Ownership, the Member Experience Specialist II proactively offers additional products and services, developing a personalized solution through Critical & Creative Thinking.

Do you have the following skills, experience and drive to succeed in this role Find out below.

Location: Dover, NH

Pay: $20/hr plus incentives

Full time: 40 hours. Including Saturday 8:30am-12:30pm, rotating schedule.

Voted Forbes list of America’s Best In-State Credit Unions 7 years in a row

At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that’s Good for You, Good for All.

Role And Responsibilities:

Fulfills member requests and seeks opportunities for products and services while looking for ways to deepen member relationships and accomplish credit union objectives. Meets members' needs by providing outstanding service, problem resolution and needs based selling; interviewing loan applicants, closing loans, cross-selling, referring mortgages or prospecting.

Prepares and disburses loans within lending limits and credit union guidelines. Actively promotes all ancillary products for the protection of the member.

Accurately and efficiently processes deposits, payments, withdrawals, cashed checks, wires, fraud packets, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members lives by utilizing the member interaction program. Balances cash drawer/TCR. Handles all transactions with accuracy and courtesy, while maintaining privacy and security.

Minimum Qualifications Include:

Minimum 2 years customer service/sales experience
Great communication skills
Previous cash handling experience
Ability to follow all regulations and compliance
High attention to detail
Working knowledge of Microsoft Office Suite
High School diploma or equivalent

Preferred Qualifications:

Previous Credit Union or banking experience
Previous lending experience

Other Requirements:

Occasional local travel for continued training, meetings and/or support.

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Benefits We Offer:

Employee loan discount
Student loan/tuition assistance program
Comprehensive medical/dental/vision +
PTO and paid federal holidays
Weekly paychecks
401k plan with employer match/profit sharing
Participation in the Retail Sales Incentive Program

Additional Perks:

Continued training and advancement opportunities
Balanced/Predictable schedule; all locations close at 5pm and on Sundays
Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
Local Volunteer Opportunities with employer contributed Volunteer Day
Company Outings and annual Summit

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Equal Opportunity Employer

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