IT Helpdesk Technician

We make good investments in our people, properties, tenants, and company.

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country and we are growing

As we enter the next phase of our companys growth, were looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who arent afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development.

About You:

As an IT Helpdesk Technician, you will play a crucial role in providing technical support to our property management team and ensuring smooth operations across our various properties. Youll be responsible for troubleshooting hardware and software issues, assisting end-users, and maintaining IT infrastructure.

Key Responsibilities:

Respond to and resolve IT support requests.
Diagnose and resolve hardware and software issues related to computers, printers, and other peripherals.
Install, configure, and maintain software applications and operating systems.
Set up and troubleshoot network connectivity issues.
Assist with user account management, password resets, and access permissions.
Collaborate with other IT team members to address complex technical problems.
Document support requests, solutions, and procedures.
Provide excellent customer service to end-users.
Monitor and maintain IT inventory, including hardware and software licenses.
Assist in the setup and maintenance of audiovisual equipment for meetings and presentations.
Perform other duties as assigned.

Skills & Experience:

Proven experience in IT support or helpdesk roles.
Strong knowledge of Windows operating systems.
Familiarity with Active Directory, Microsoft Office 365, and basic networking concepts.
Excellent problem-solving skills and attention to detail.
Effective communication and interpersonal skills.
Ability to work independently and prioritize tasks.
Associate degree or equivalent in Computer Science, Information Technology, or related field is a plus.
Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Physical Demands:

Sedentary: Sitting most of the time

Physical: Frequent use of computer keyboard, mouse, 10-key

Visual: Frequent use of computer monitor

Why Join Us:

CCI's approach is simple: we invest in our people. Our culture emphasizes long-term career development. We provide continuous job-specific training, resources, and support to maximize our Teammates' learning opportunities, making them our most valuable asset.

We Say Yes to Uniqueness

We are proud to be an Equal Employment Opportunity (EEO) employer. Our commitment to equal opportunity extends to all applicants and employees, regardless of national origin, race, sex, gender, sexual orientation, age, disability, or any other class protected by the laws in the states where we operate.

What We Offer:

We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.

Benefits & Perks

Company Culture

10 holidays per year

Paid Time Off (PTO)

Medical, dental & vision insurance

Basic life insurance & supplemental benefits

HSA/FSA

Employee Assistance Program (EAP)

401(k) Plan

Other rewards throughout the year

How We Hire:

CCI is committed to finding the best talent to embody our Credo and grow with the Company. Our hiring timeline may vary based on the position you're applying for.

Begin your journey with us today by submitting your resume or completing an online application

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