Senior Property Manager

About the RoleTrueDoor Property Management is seeking a Senior Property Manager to lead our Murrieta team and help carry out the company’s vision for growth and operational excellence. This is a pivotal leadership position responsible for overseeing department team, ensuring company procedures are followed, KPIs are met, and both team members and clients receive top-tier support.You’ll be the operational anchor for the branch—balancing leadership, performance management, oversight, and customer satisfaction while maintaining alignment with the company’s strategic objectives.Want to apply Read all the information about this position below, then hit the apply button.Key ResponsibilitiesTeam & Performance ManagementLead and mentor staff across all departments.Ensure workflows and policies are being followed consistently.Conduct regular one-on-one meetings capability mapping and performance reviews.Identify underperformance, provide coaching, and maintain accountability through KPI tracking.Weekly/Monthly ReportsOperations & Project ExecutionImplement owner directives and strategic projects.Manage company-wide KPI's with quarterly planning and reviews.Oversee company procedures, office systems, and technology operations.Maintain vendor relationships, insurance renewals, and company assets.Human ResourcesServe as the main point of contact for staff relations for the Murrieta locationTraining & DevelopmentEnsure all new staff receive thorough onboarding and role-specific training.Conduct monthly department training sessions.Promote ongoing education, requiring staff to attend external training Customer Service & Reputation ManagementResolve escalated client or resident issues promptly.Maintain a 5 star online review average across all platforms.Manage and respond to online reviews and social media engagement.Limit terminated clients to fewer than six per month through proactive relationship management.Oversee Applications, Leasing, Evictions, PM and AM responsibilities and basic accountingBusiness DevelopmentEngage with prospective owners and convert new management opportunities.Maintain strong lead tracking metrics.Oversee local marketing efforts and community outreach.Meet new clients and perform initial property visitQualificationsExperience: Minimum 5 years in property management or business operations leadership.Education: Bachelor’s degree preferred (or equivalent experience).Certifications: Real estate or property management credentials are a plus (e.g., CA RE License, NARPM).License: Real Estate License or Brokers LicenseBilingual a plus but not requiredMust have reliable transportationSkills & AttributesStrong leadership and accountability mindset.Excellent understanding of property management operations and compliance.Proven ability to manage multiple people and maintain performance metrics.Exceptional customer service and communication skills.Problem-solving ability and independence in completing projects.High level of professionalism, organization, and attention to detail.Performance Expectations (KPIs)Maintain company wide KPI score of 80% or higher.Weekly Department Manager meetings and monthly individual KPI reviews completed.Quarterly ROCK planning and execution.Maximum of six client terminations per month.100% response rate to all online reviews.Why Join TrueDoorAt TrueDoor Property Management, we’re not just growing—we’re building leaders. You’ll have the opportunity to directly shape the culture, processes, and performance of one of the fastest-growing property management companies in Southern California. xhuatnn If you’re passionate about leadership, accountability, and driving results, we’d love to meet you.To Apply:Please submit your résumé and a short cover letter outlining your leadership experience and why you’d be a great fit for this role.