Senior IT Technician/Engineer

*About us*Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.JBIT Solutions, LLC, a leading Managed Service Provider (MSP), is seeking a dedicated, knowledgeable, and service-oriented Senior IT Technician to join our team. We pride ourselves on delivering exceptional IT service to our clients and are looking for a candidate who shares that commitment. At JBIT Solutions, LLC, we are more than just an MSP. We strive to be a trusted partner to our clients, delivering efficient, innovative, and secure IT solutions that drive business success. Our focus on excellent service has helped us build lasting relationships with our clients and a strong reputation in the industry.We value our employees' contributions and offer a competitive salary and benefits package, including healthcare, retirement savings plan, and ongoing professional development opportunities. Compensation is determined on ability and efficiency of the applicant. If you are a skilled IT professional who is passionate about providing top-notch service and working with a team that values your expertise, we'd love to hear from you.We are seeking a Senior Level Technician with Responsibilities that include:* The ability to report to our Westfield office location M-F 8am-5pm.* Clean driving record to report to client sites when necessary (Company vehicle provided)* Provide helpdesk support for assigned client networks.* Monitor, maintain and keep IT infrastructure up to date and secure for assigned clients using established tools.* Independently Troubleshoot and resolve complex technical issues, ranging from hardware malfunctions to software bugs and network problems.* Install, configure, and maintain software, hardware, PCs, Servers and network devices.* Act as a technical lead for assigned client technical work.* Develop and maintain documentation of IT systems and procedures for assigned clients.* Collaborate with client management to align IT systems with business goals.* Typical network sizes being managed are 20-200 machines.* Most capable applicants with higher compensation would serve as an escalation technician for other staff and lead internal and client facing projects.Qualifications:* Exceptional customer service skills and the ability to communicate technical information to non-technical users. You must enjoy communicating with people and providing assistance to a wide variety of end users.* Ability to prioritize workload and handle a variety of tasks simultaneously.* Ability to identify, troubleshoot and resolve network infrastructure and policies.* Minimum of 5 years of experience in an IT role, preferably within an MSP environment.* Advanced knowledge of IT systems, networks, and related technologies.* Advanced knowledge of Office365/AzureAD/Exchange/SharePoint* Advanced knowledge of Firewalls/VLANS/WIFI/VPNs/Routing/IP Networks* Experience with Hypervisor platforms* Strong problem-solving skills to troubleshoot complex technical issues* Experience with IT project management is a plus.* Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are highly desirable.Job Type: Full-timeBenefits:* 401(k)* 401(k) matching* Health insurance* Paid time off* Professional development assistanceApplication Question(s):* Do you have the following skills and abilities to perform independently with no assistance?- Ability to spin up a new Office365 Tenant, setup azure Sync, recognize license differences, program transport rules and have experienced understanding on Azure AD, and powershell scripting for Azure?- Advanced knowledge of DNS records and how they relate to Email systems, web systems and capability of modifying/generating these records?- Experienced capability to independently install, configure and troubleshoot windows 11 workstations and Windows Server 2016 and up?- Experience with Hyper-V and VMware with the ability to stand up a new virtualization platform and install new servers on those platforms? xhuatnn - Ability to modify Firewall/switch/wifi programming and to design and create Access Rules, NAT rules and VLANS?Experience:* IT support: 5 years (Required)Work Location: In person