Retail Systems Field Administrator

**REQUIRED: IT experience and experience with point-of-sales (POS) system software and hardware configuration, maintenance, and troubleshooting is required for this role**

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Job Purpose and Function

The Retail System Administrator (RSA) plays a vital role in managing the software and hardware systems that ensure smooth operations in our retail locations. This role demands strong time management, prioritization, communication skills, and adaptability to collaborate effectively across all levels of the company. The RSA will oversee the configuration, installation, maintenance, and documentation of point-of-sale (POS) systems and other retail technologies. This position works closely with Operations, Construction, and IT teams to align short-term objectives with long-term business goals.

How You’ll Make an Impact

Key Accountabilities:

POS Systems Management: Configure, maintain, and troubleshoot point-of-sale hardware and software in retail locations.
Hardware and Software Support: Maintain and support back-office systems, training hardware, and IoT/Loyalty devices across all Dash In locations.
Retail Technologies: Configure and support store technologies, including:
Customer self-service systems
Kitchen production systems
Car wash systems
Digital price signs
Vendor Relationships: Manage vendor contracts and relationships to ensure optimal support and service delivery.
Equipment Inventory: Maintain an accurate inventory of all hardware, including tracking warranties and end-of-life status.
Deployment and Upgrades:
Create and manage master software images for system deployments.
Ensure all systems remain up to date, secure, and functioning effectively after upgrades.
Collaborate with the Construction team on IT installations and deployments for new locations.
Lab Environment Management: Maintain an up-to-date lab environment for business users to test and train effectively.
System Integration: Ensure seamless integration between systems and resolve issues arising from upgrades.
Documentation and Processes: Document all processes thoroughly and keep documentation current.
Support Escalations: Work with support and field teams to resolve escalated issues promptly.
Data Quality: Maintain systems and processes that generate accurate, accessible data for business use.

What We’re Looking For
Qualifications:
Education: Associate’s or bachelor’s degree in IT or a related field preferred; equivalent experience may be considered.
Experience:
Minimum of 2 years in system administration; experience in the convenience store or fuel industry is a plus.
POS system experience (NCR preferred).
Familiarity with Verifone, Gilbarco, Windows PowerShell, SQL scripting, imaging software, and price sign technologies (Able, Datronics) is strongly preferred.
Skills and Competencies:
Proven problem-solving abilities and strong time management and prioritization skills.
Excellent communication and interpersonal skills, with a demonstrated ability to work effectively with others.
A results-driven mindset, with a focus on delivering outcomes that meet or exceed customer expectations.
Flexibility and resilience to adapt to change, handle pressure, and navigate setbacks effectively.
Strong analytical skills and the ability to apply technology solutions to solve complex problems.
Enthusiasm for learning and research, with a proactive approach to gaining new knowledge and skills.
A commitment to working collaboratively while meeting individual and team objectives.
Physical Requirements:
Ability to perform tasks that may involve lifting or carrying objects weighing up to 30 pounds.
Capability to commute to retail locations or company headquarters up to 5 days per week.
Driver’s Requirements:
Must hold a valid driver’s license with a clean driving record.
Must be able and willing to utilize personal vehicle for travel throughout our retail operating markets. Mileage reimbursement and/or vehicle expense reimbursement programs are offered by Wills Group accordingly.
Availability and Travel:

Hybrid Work Schedule: This hybrid role complies with our company’s hybrid telework schedule. Our operating days and hours are Monday through Friday from 8:00 AM to 4:30 PM, with in-office days being Tuesday through Thursday, reserving Monday and Friday as work-from-home.
Flexibility: In this field-based role, flexibility may be required according to the needs of the business, with travel required throughout the RSA’s assigned region and/or within our retail operating markets (DE, MD, NC, VA), typically 2-3 days per week. Occasionally, business needs may require periodic work obligations outside of core business hours, including an on-call rotation twice per month.
Travel: This role may require other occasional travel, including overnight stays for training, conferences, or other events with reimbursement available for approved accommodations and/or expenses.
Vehicle Use: This role requires utilization of your personal vehicle for travel; mileage reimbursement and/or vehicle expense reimbursement programs are offered by Wills Group accordingly.

Why You Should Join Wills Group

As a thriving, family-owned, $1.5 billion company headquartered in scenic La Plata, Maryland, (a 45-minute commute from Washington, DC), we take pride in our strong presence across the Mid-Atlantic region. Featuring nearly 300 retail locations of our family of brands including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels, we are shaping the future of convenience retailing, fuels marketing, and commercial real estate.

Since 1926, our work-hard, play-hard mentality propels us to serve the communities that have supported us throughout the years. Keeping lives in motion is more than our mission-it's our way of life We're dedicated to empowering individuals to embrace new possibilities and chart their own paths to success. Discover the fulfillment of working alongside passionate professionals, where your ideas are valued, and your potential is nurtured. Become part of something bigger when you join the Wills Group

Benefits and Perks

Embark on a rewarding journey where your growth, future, and well-being take center stage As a certified Great Place to Work™, the Wills Group understands today's professionals desire meaningful careers with a culture that's as authentic as possible. We pride ourselves in fostering an environment that supports your overall development.

Look forward to joining a company that celebrates your wins whether big or small. You can count on us to provide industry-leading total rewards packages that include a range of benefits and perks that contribute to your overall well-being:

Financial Well-being: Employer 401(k) match (currently at 7%), health savings plan, and financial planning.
Physical Well-being: Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets
Paid Time Off: Vacation, sick, personal, community engagement, and parental leave for new parents.
Work/Life Balance: Hybrid and flexible work environment, Employee Assistance Program, travel assistance, family life planning.
Education and Development Opportunities: 100% tuition reimbursement to support our team’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid).
Competitive Salary: Competitive pay matched to DC Metro area.

Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Wills Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Wills Group.

Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. #HQ

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