Key Holder

Position Overview:

The Key Holder at Kumori/Mori/Sumo/Express is a vital role that ensures the smooth operation of the restaurant, upholding the highest standards of food quality, customer service, and team efficiency.

*** This position is for a pool of applicants for our different locations** 

Job Title: Key Holder - Kumori/Mori/Sumo/Express

Reports To: General Manager

FLSA Status: Non-Exempt

Job Description: 

Position Overview: The Key Holder at Kumori/Mori/Sumo/Express is a vital role that ensures the smooth operation of the restaurant, upholding the highest standards of food quality, customer service, and team efficiency.

Key Responsibilities:

Operational Management:

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• Oversee daily restaurant operations to ensure smooth and efficient service.
  
• Manage staff schedules to ensure adequate coverage and optimal service.
  
• Monitor and maintain inventory levels, placing orders as needed.
  
• Ensure compliance with health and safety regulations.
  
• Handle customer inquiries, complaints, and feedback to ensure a positive dining experience.
  

Leadership and Team Management:

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• Supervise, train, and motivate team members to deliver exceptional service.
  
• Conduct regular team meetings to communicate goals, updates, and performance feedback.
  
• Foster a positive work environment and promote teamwork and collaboration.
  
• Assist in the recruitment, onboarding, and training of new staff members.
  

Kitchen and Food Quality:

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• Oversee kitchen operations, ensuring food quality and presentation meet the restaurant's standards.
  
• Coordinate with the kitchen team to maintain consistency in food preparation and service.
  
• Implement and monitor food safety and sanitation practices.
  
• Assist in menu planning, development, and execution.
  

Financial and Administrative Duties:

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• Monitor and control operational costs, including labor, food, and supplies.
  
• Assist in budgeting, forecasting, and financial reporting.
  
• Manage cash handling procedures and ensure accuracy in transactions.
  
• Maintain accurate records of inventory, sales, and staff performance.
  

Customer Service Excellence:

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• Ensure all guests receive exceptional service and have a memorable dining experience.
  
• Address and resolve customer concerns promptly and professionally.
  
• Promote a culture of hospitality and service excellence among the team.
  
• Other duties as assigned. 
  

Qualifications:

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• Previous experience in a supervisory or leadership role in the restaurant industry, preferably in a Japanese or Asian cuisine setting.
  
• Strong understanding of restaurant operations, including front-of-house and kitchen management.
  
• Excellent communication, leadership, and organizational skills.
  
• Ability to work in a fast-paced environment and handle stressful situations calmly.
  
• Knowledge of food safety and sanitation regulations.
  
• Proficiency in using restaurant management software and tools.
  

Skills:

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• Leadership and team management
  
• Customer service excellence
  
• Strong communication and interpersonal skills
  
• Organizational and time management abilities
  
• Problem-solving and conflict resolution
  
• Knowledge of Japanese cuisine and culinary techniques
  
• Financial acumen and cost control
  

Working Conditions:

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• Flexible working hours, including weekends and holidays
  
• Ability to stand for extended periods and perform physical tasks as needed
  
• Dynamic and fast-paced restaurant environment
  
• If you are passionate about the restaurant Industry  and have a proven track record of leading and inspiring teams, we invite you to apply for the Key Holder position at Kumori/Mori/Sumo/Express. Join us in delivering an exceptional dining experience to our guests.