Quality Assurance Manager

2 weeks ago


Scottsdale, United States Techmate Full time

QA Manager role

Position Summary: Manages the team, ensuring application, data, process, and system quality, defect-free execution, and adherence to SDLC.

Essential Duties and Responsibilities:

  • Hire, develop, coach, and retain a high-performing team focusing on culture, accountability, engagement, diversity, and talent management.
  • Foster collaboration and communication across the organization to resolve testing issues.
  • Optimize QA resource allocations for timely delivery.
  • Maintain QA standards, tools, and procedures with IT leadership.
  • Communicate QA metrics and reporting.
  • Oversee defect root cause analysis with IT leadership.
  • Implement effective QA methodologies and tools.
  • Develop automation/performance frameworks and test tools for application development.
  • Lead QA process improvements.
  • Stay updated on technology and testing developments.
  • Enforce company policies on information security and compliance.
  • Provide emergency IT operational support.

Additional duties as assigned.

Education and Experience:

  • Bachelors in Computer Science, CIS, or related field.
  • Equivalent combination of education/experience considered.
  • 5+ years in management/supervision.
  • 10+ years in QA or IT audit.
  • Experience with relational databases and web applications.
  • Proficient in Test Case Management, Defect Tracking, Quality Reporting.

Skills, Knowledge & Abilities:

  • Understanding of web design and software development.
  • Knowledge of modern database technologies.
  • Identify and resolve workflow inefficiencies.
  • Expertise in software testing principles, methodologies, and automated testing.
  • Adapt to Agile Testing practices.
  • Detail-oriented with excellent analytical skills.
  • Facilitate root cause analysis for critical defects/system outages.
  • Highly organized with strong initiative and accountability.
  • Excellent communication and customer service skills.
  • Comfortable with technology-driven business environments.
  • Balance technical knowledge with business acumen.
  • Operate confidently with incomplete information.
  • Maintain urgency when necessary.
  • Proactive project and resource management.
  • Service industry experience (Insurance, Banking, Financial) is a plus.


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