Quality Assurance Manager
2 weeks ago
QA Manager role
Position Summary: Manages the team, ensuring application, data, process, and system quality, defect-free execution, and adherence to SDLC.
Essential Duties and Responsibilities:
- Hire, develop, coach, and retain a high-performing team focusing on culture, accountability, engagement, diversity, and talent management.
- Foster collaboration and communication across the organization to resolve testing issues.
- Optimize QA resource allocations for timely delivery.
- Maintain QA standards, tools, and procedures with IT leadership.
- Communicate QA metrics and reporting.
- Oversee defect root cause analysis with IT leadership.
- Implement effective QA methodologies and tools.
- Develop automation/performance frameworks and test tools for application development.
- Lead QA process improvements.
- Stay updated on technology and testing developments.
- Enforce company policies on information security and compliance.
- Provide emergency IT operational support.
Additional duties as assigned.
Education and Experience:
- Bachelors in Computer Science, CIS, or related field.
- Equivalent combination of education/experience considered.
- 5+ years in management/supervision.
- 10+ years in QA or IT audit.
- Experience with relational databases and web applications.
- Proficient in Test Case Management, Defect Tracking, Quality Reporting.
Skills, Knowledge & Abilities:
- Understanding of web design and software development.
- Knowledge of modern database technologies.
- Identify and resolve workflow inefficiencies.
- Expertise in software testing principles, methodologies, and automated testing.
- Adapt to Agile Testing practices.
- Detail-oriented with excellent analytical skills.
- Facilitate root cause analysis for critical defects/system outages.
- Highly organized with strong initiative and accountability.
- Excellent communication and customer service skills.
- Comfortable with technology-driven business environments.
- Balance technical knowledge with business acumen.
- Operate confidently with incomplete information.
- Maintain urgency when necessary.
- Proactive project and resource management.
- Service industry experience (Insurance, Banking, Financial) is a plus.
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