Senior Director, Retail Operations
2 weeks ago
About The Company
Glen-Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited (“The Group”) is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding $3.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia and has a significant presence in the USA.
Founded in 1890, Glen-Gery Corporation is one of the nation’s largest brick manufacturers and operates eight brick manufacturing facilities. Glen-Gery products are sold nationally through a network of over 500 distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 900 employees, operates across 40 locations, including 8 brick plants, 26 masonry supply center/retail locations, and 3 Design Studios.
Basic Function: Reporting to the Brickworks North America President, the Senior Director Retail Operations & Purchasing role will have primary responsibility for the Company’s staff, inventory, and retail operations to include all retail locations, ensuring the organization has the proper operational controls, administrative and reporting procedures, and people systems to effectively grow the organization and to maximize financial strength, operating efficiency, and satisfy company goals and objectives. The position will also be responsible for supporting sales goals of the retail locations.
This role has oversight and responsibility of Regional Operations Manager for Brickworks Supply.
Importantly this position is focused on efforts to partner with sales; to ensure a superior customer experience; and, to simplify, automate, and drive improvement through the retail supply operations and purchasing teams.
SUMMARY OF RESPONSIBILITIES:
Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress and obstacles of key initiatives
Responsible for leading the retail locations to execute, achieve and surpass sales, profitability, and business goals and objectives
Review, analyze, and evaluate business processes throughout the Retail Operations division to include JDE operating and POS systems/software to improve day-to-day operations
Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize sales, service, and distribution while minimizing costs
Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
Work closely with Human Resources to lead the Retail Operations team with integrity and to establish and maintain a trusting, inclusive and productive environment
Collaborate with Sales and functional leaders in the development of performance goals and long-term operational plans
Ensure BWS standards for facility upkeep and image are maintained, and that cost-effective technology is used to maximize customer service. Initiate recommendations on purchases of new equipment and improvements to assess throughout BWS.
Establish best practices across the region
Develop relationships in the market
Samples and showrooms are reflective of products sold
Education
Bachelor’s Degree in Business, Economics, or a related field required
MBA preferred
Experience
Business experience of 15+ years in progressively responsible retail operational leadership positions
Previous experience with customer products and building materials preferred
Experience in developing budgets, business plans required
Superior negotiation skills for both internal and external purposes
Strong working knowledge of data analysis and performance metrics, using business management software (SAP, ERP, CRM)
High level of written and oral communication skills
This job description is not intended to be all inclusive an as such the employee will also be required to perform other reasonable business duties as may be assigned by their immediate supervisor and/or other management personnel.
Equal Opportunity Employer
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