Director, Business Operations

5 days ago

King of Prussia, United States CSL Plasma Full time

Director, Business Operations & HCP Engagement Enablement
Position Description Summary:

Transformative global role responsible for standardizing our end-to-end procurement-to-pay processes, inclusive of HCP contracted engagement enablement, through the efficient use of people, process and technology to deliver increased efficiency and improved experience for both internal and external stakeholders.

Responsible for the design, management and continuous improvement of business operations including end-to-end procurement-to-pay processes and HCP contracted engagement enablement, that can be leveraged across all geographies, functions and business units.

Responsible for process of coordination of transparency reporting associated with Above Market, cross-border activities to ensure ability of in-country resources to execute timely and accurate transparency reporting at the local country level.

Responsible for providing the resources and process for the Commercial organization to engage with HCPs and HCOs in a compliant manner.

Main Responsibilities & Accountabilities:

Lead the development and implementation of standardized HCP/HCO fee-for-service engagement process compliance operations to include transparency reporting process that is enabled through the use of technology.

Develops roadmap and capabilities required through people, process and technology to enable the organization to elevate our business operations and end-to-end procurement-to-pay processes, inclusive of HCP contracted engagement enablement, across the business.

Ensures easy accessibility to cluster/country-specific guidance, templates and repositories for teams to easily follow and comply with requirements.

Works closely with project owners, third-party vendors and business navigators to support end-to-end documentation repository for contracted activities involving transfers of value to Healthcare Professionals/Healthcare Organizations.

Partners with Ethics & Compliance, Legal and Finance to ensure our processes, systems and requirements are up to latest external standards.

Coordinate closely with CSL Seqirus and CSL Vifor transparency operations teams to ensure consistency in processes and adherence to our reporting obligations.

Responsibility for people development, including supervision, training, coaching and performance management.

Responsible for communicating, influencing, and collaborating with commercial above-market and in-market functional leaders, Medical Affairs, Ethics & Compliance, Legal, R&D, I&T, CSL Seqirus and CSL Vifor peers.

Qualifications & Experience Requirements:

Bachelor’s or Master’s degree in a scientific or business-related field.

10 plus years sales, marketing, medical or related business operations experience in the pharma/biotech industry.

Prior management and business operations experience preferred.

Strong interpersonal skills to quickly build rapport and credibility with CSL leaders and key external stakeholders.

Knowledge of relevant business, legal, compliance and regulatory requirements.

Familiarity with global regulations and cultural nuances.

Experience leading impactful change across an organization.

Problems faced are often complex and require extensive investigation and analysis.

Requires ability to influence others to accept practices and approaches, and ability to communicate outside own functional areas.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

CSL offers the following benefits for this full-time position, all are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

Our Benefits
CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters.

About CSL Behring
CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas.

We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion.

Do work that matters at CSL Behring
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