Assistant General Manager: Newport Beach, CA

4 weeks ago

Newport Beach, United States Riser Fitness, LLC Full time

Now Hiring: Assistant General Manager
Club Pilates/Riser Fitness , Newport Beach, CA

The Assistant General Manager is our eyes & ears of the studio, the observer who implements practices & supports others, but also looks for ways to improve current workflows, processes, and overall customer experience. Our Assistant General Manager will support the studio’s General Manager in overseeing day-to-day operations, help manage staff, ensure exceptional customer service, and problem-solve issues that may arise. Fitness experience and/or knowledge of Pilates is preferred, but not required.

About Us: Be a part of the growing boutique fitness industry and join our Team Interact directly with prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment

Riser Fitness , established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. With locations in AZ, CA, CO, OR, and WA, Riser Fitness is one of the largest and longest operating franchisees of Club Pilates studios.

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and enhance their fitness expertise. Committed to providing affordable and accessible Pilates to the community, class formats target a wide range of clients’ needs from youth to senior, beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. With over 2200 instructors, we provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in “Inc. Magazine's 500 List” and “Inc. Magazine’s 5000 List”, as well as “Entrepreneur Magazine's Franchise 500” multiple years in a row

Position Title: Assistant General Manager
Reports to: General Manager (occasionally District Manager)

REQUIREMENTS:
Excellent sales experience: 2+ years of retail/service sales or fitness sales experience.
Confident in generating personal sales and training Sales Associates in transactions.
Ability to assist in driving revenue streams: memberships & retail sales, private training bookings, and teacher training enrollments.
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email.
Ability to excel in a fast-changing, diverse environment.
Ability to recognize areas of improvement and make changes using good judgement.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients, and the public.
Proficiency with computers and studio software.

RESPONSIBILITIES:
Execute lead generation via Grass Roots Marketing and Networking.
Implement sales process to schedule prospects into introductory classes.
Drive & increase membership & retail sales through customer service.
Problem-solve staffing/scheduling issues with instructors and other personnel.
Ensure that studio retail/products are stocked with accurate inventory counts.
Train and support Sales Associates.
Independently make decisions related to high-level customer service.
Collect outstanding dues.
Maintain cleanliness and organization of the Pilates Studio.
Enforce Club Pilates policies and procedures and lead by example.
Ensure all forms, administrative supplies, and studio literature are stocked and visible.
Schedule and participate in networking/community events and studio promotions.
Assist with marketing campaigns to generate leads for the studio.
Execute adherence to all company policies, including the policy of at-will employment.
Other duties as assigned.

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