Regional Manager, Operations
6 days ago
The Atlanta Community Food Bank is committed to ending hunger in our community by leveraging food, dedicated people, and innovative solutions to ensure that no one has to worry about their next meal. Since 1979, we've provided vital resources to a growing network of nonprofit partners, including food pantries, community kitchens, childcare centers, night shelters, and senior centers. Today, we proudly serve over 700 partners across 29 counties in metro Atlanta and north Georgia, working together to create a hunger-free future.?
Where You'll Work:
Operations & Facilities / Supply Chain
About the Role:
The Regional Manager of Community Food Centers is a pivotal leadership role responsible for overseeing the Manager I, Operations across all of the Community Food Centers. This individual will manage and guide Manager I, Operations, ensuring the effective and efficient execution of food packing and client food distribution processes along with manager training. The role involves leveraging volunteers and staff across multiple shifts to meet key operational goals and provide top-notch customer service to both volunteers and clients.
This position requires strong coordination and customer service skills, as the Regional Manager will engage with a diverse range of stakeholders, including volunteers, staff, and clients-in-need. The role also involves occasional support for evening and weekend operations to accommodate the needs of the community. Reporting directly to the Director, Operations, the Regional Manager will play a critical role in the success of the food centers' mission to fight hunger and improve food security in the region.
What You'll Do:
Oversee Daily Operations:
- Ensure efficient and effective day-to-day operations across all regional Community Food Centers (CFCs), maintaining high service standards and ensuring that each center meets community needs.?
- Diversifying the service model to best meet community needs.
- Coordinating with Partner Relations to understand local demographics to better understand staffing/language needs.
- Track key performance indicators (KPIs) related to food distribution, client services, and community impact for each center. Use data to make decision related to staff, etc for individual CFC's.
- Compliance and Safety: Ensure that all CFCs comply with food safety regulations, organizational policies, and local laws, while fostering a safe and welcoming environment for both staff and clients.
- Collaborate with the central team to ensure consistent implementation of food distribution programs, community outreach efforts, and service offerings across all regional CFCs.
- Coordinate with Benefits outreach, other teams to offer services at particular locations
- Design and implement tailored training programs for managers to ensure they are fully equipped with the knowledge and skills needed to manage food packing, distribution, and logistics effectively.
- Oversee the onboarding process for new managers, providing them with in-depth orientation on operational procedures, safety protocols, and organizational goals.
- Facilitate continuous learning and development opportunities for managers, ensuring they stay current on best practices in food distribution, safety, and volunteer engagement.
- Encourage and coordinate cross-training initiatives, enabling managers to gain experience across various aspects of the food center's operations, including warehouse management, transportation, and client service.
- Offer personalized, practical training to managers focusing on their specific areas of responsibility to improve day-to-day operational efficiency and decision-making.
- Regularly evaluate the effectiveness of training programs and adjust content and delivery methods based on operational feedback and changing organizational needs.
- Ensure that all managers complete the required trainings in areas such as food safety, personnel safety, I/T, and Department of Transportation (DOT) regulations, reinforcing adherence to critical compliance standards.
- Develop leadership training for the managers, helping them cultivate management and decision-making skills to effectively lead their teams and contribute to their professional growth.
- Build and maintain relationships with local partners, community organizations, and volunteers to support the work and expand the impact of each CFC in its respective community.
- Leads a Successful Team:
- Execute department strategy by translating goals and initiatives into actionable plans for the team.?
- In collaboration with the supervisor, lead operations, ensuring team members are productive, engaged, and meeting performance expectations.?
- Provide hands-on support to team members, guiding them through challenges and offering real-time coaching and feedback.?
- Monitor and evaluate team performance, implementing improvement plans and ensuring adherence to organizational standards.?
- Facilitate communication between staff and upper management, ensuring clarity on expectations, priorities, and progress.?
- Support hiring, onboarding, and training of new team members, ensuring they are equipped to perform their roles effectively.?
- Foster a positive team environment, promoting collaboration, accountability, and strong morale within the department.?
- Track and report team metrics to department leadership, identifying areas for improvement and successes in meeting goals.?
At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences - educational and work. Towards that end, our Inclusive Hiring process is grounded on a skills-based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.
Key Competencies we look for in All our Food Bankers are:
- Customer Focus
- Decision Making
- Accountability
- The Ability to Navigate Change
What You'll Need: Skills and Experience your resume should demonstrate:
- Consistent history of building a successful team, including leading, coaching, developing, and managing performance, interviewing, and selecting team members, and resolving conflict.
- Solid work history of successfully managing a warehousing and/or retail operation, including organization and maintenance of the physical space, managing staffing and/or coordination of volunteers, and planning and maintaining inventory levels Demonstrated success in developing and implementing processes in accordance with safety guidance while ensuring timely execution and delivery of product to clients.
- Must have working knowledge of MS Office (Excel, Office, Outlook, Power point).
- Must have good interpersonal, oral, and written communication skills; ability to multi-task, work on projects, use good judgment, work with and manage diverse work groups that work in a fast-paced environment.
- Demonstrated success in executing work through volunteers.
- Prior knowledge with production and warehouse management ERP software systems.
- The ability to operate various types of warehouse equipment.
- Previous operations work in compliance with food safety.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be comfortable working in a warehouse environment with varying temperatures and be able to lift up to 50 pounds.
- This position will require frequent bending, stooping, reaching, climbing, and walking, and there may be extended periods of sitting and/or standing.
- This position would normally have routine opportunities to alter physical position or change eye focus.
- This role requires the training and use of a Non CDL Truck to make food pickups. This person must have a valid license and be comfortable driving company vehicles.
- This role will work at their location every day.
Expectation:
We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard Work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness, and teamwork to advance our mission: To fight hunger by engaging, educating and empowering our community.
Final Thoughts:
Do not meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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