Field Manager for Home Clean Heroes

1 month ago

Wilmington, United States Home Clean Heroes Full time
Benefits:
  • Bonus based on performance
  • Company car
  • Free uniforms
  • Paid time off
  • Profit sharing
  • Training & development
  • Free food & snacks
Field Manager/ Supervisor, Home Clean Heroes

About Home Clean Heroes

Home Clean Heroes is an established residential cleaning company dedicated to providing a safe and reliable work environment for all of its employees. This person will manage the day-to-day operation of Home Clean Heroes of North Delaware and is responsible for providing top-notch cleaning services and positive customer experiences for each of our valued clients in the Wilmington area.

Field Manager/ Supervisor, Home Clean Heroes Local Operations
The Field Manager / Supervisor must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work, or schedule guidance and problem-solving. The Field Manager/ Supervisor will be an active part of a cleaning team but will split time as directed by the Owner to accomplish some of the tasks listed below. He or she must be reliable, well-organized, and customer service-oriented, with good communication and technical skills.

The position reports to the owner and operates out of our local office. This is a full-time position and is a hourly position.

Responsibilities:
  • Conduct in-home estimates for prospective prospects to establish solid customer relationships and maximize close rates.
  • Provide excellent customer service to existing and new customers.
  • Manage customer work orders, invoicing and payment processing via business management software.
  • Manage cleaning specialists, office staff, service schedules, and vehicle routing for a business including modifying cleaning routes and staffing schedules on a daily basis as needed.
  • Provide coaching and training or other assistance to other team members as directed by Owner
  • Perform quality assurance inspections as directed
  • Perform chemical and equipment inventory and provide Owner with order requests
  • Mix cleaning solutions as needed
  • Repair equipment (vacuums) as needed, or recommend replacement to Manager or Owner
  • Basic vehicle maintenance (filling fluids, changing tires, jump-starting vehicles when necessary)
  • Occasionally serve as Lead Cleaning Specialist on an active team when necessary
  • Grassroot Marketing (i.e., placing door hangers, yard signs, etc.)
  • Limited office or other duties as assigned (i.e., laundry management, call center relations)
Requirements:
  • Excellent customer service and communication skills.
  • Computer savvy with strong software user skills.
  • Positive can-do attitude and strong leadership skills.
  • Highly organized with strong attention to detail.
  • Experience coordinating and managing teams of employees and office staff.
  • Sales-focused individual with experience preferred.
  • Route-based service business experience preferred but not necessary.


Compensation: $17.50 - $23.50 per hour

Home Clean Heroes is not your ordinary maid service - we are a fresh take on the home cleaning industry, setting the new standard for excellent customer service

Our cleaners are Heroes, not maids. We believe that quality service is built on reliability and customer confidence, so we go the distance to ensure that we provide professional house cleaners that our clients can trust. Our ideal Hero is detail-oriented, hardworking, passionate about serving others and extremely dependable No experience? We provide the training

Do you want to serve your local community? If so, Home Clean Heroes could be your perfect opportunity.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Clean Heroes Corporate.

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