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Service Now Technical Manager-Warren NJ
1 month ago
Service Now Technical Manager Location: Warren NJ (Hybrid) Duration: 12 Months Rate: DOE US Citizens and Green cards are Preferred. Job Summary: The ServiceNow Technical Manager will be responsible for leading the design, development, and implementation of ServiceNow solutions tailored to the needs of our insurance operations. This role requires a deep understanding of ServiceNow architecture, modules, and best practices, as well as strong leadership and project management skills. The ideal candidate will have a proven track record in managing ServiceNow projects within the insurance domain, leading technical teams, and ensuring the successful delivery of high-quality solutions. Key Responsibilities: Leadership & Management: Lead and manage a team of ServiceNow developers and administrators. Provide technical guidance and mentorship to team members. Foster a collaborative and innovative team environment. Project Management: Oversee the planning, execution, and delivery of ServiceNow projects specific to insurance processes and requirements. Ensure projects are completed on time, within scope, and within budget. Coordinate with stakeholders to gather requirements and define project scope. Technical Expertise: Design and implement ServiceNow solutions, including customization and configuration, with a focus on insurance-related workflows and processes. Ensure adherence to best practices in ServiceNow development and administration. Troubleshoot and resolve technical issues related to ServiceNow. Stakeholder Collaboration: Work closely with business leaders and stakeholders in the insurance domain to understand their needs and translate them into technical requirements. Communicate effectively with clients and internal teams to ensure alignment and satisfaction. Quality Assurance: Conduct code reviews and ensure the quality and performance of ServiceNow solutions. Implement and maintain best practices for testing and deployment. Continuous Improvement: Stay current with ServiceNow updates and industry trends, particularly those relevant to the insurance sector. Identify opportunities for process improvement and implement enhancements. Qualifications: Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in ServiceNow development and administration. Proven experience in managing ServiceNow projects and technical teams, preferably within the insurance industry. Technical Skills: In-depth knowledge of ServiceNow modules, including ITSM, ITOM, ITBM, HRSD, and CSM. Proficiency in JavaScript, HTML, CSS, and AngularJS. Experience with REST/SOAP APIs, web services, and integrations. Familiarity with insurance industry standards and regulatory requirements.
