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Assistant Store Leader

1 month ago

Sparta, United States QuickChek Full time

Overview:

The key goal of the Assistant Store Leader at QuickChek is to be responsible for the smooth operation of the store in the absence of the Store Leader. This individual assists in the selection, training, leading, and developing of all store Team Members. The Assistant Store Leader is responsible for ordering product, reducing shrink, tracking sales, practicing loss prevention techniques, controlling cost of goods, maintaining store standards, and reducing inventory costs. Ensuring all QCez guidelines are being followed and making sure every customer receives exceptional TCD during each visit also falls within the responsibilities of the Assistant Store Leader. The individual must be able to delegate and oversee tasks to Team Members, stay up-to-date on policies and procedures, and follow proper vendor, cash handling, timekeeping, payroll, and sanitation procedures.

This job is a full time, hourly position consisting of five 9-hour shifts per week. Essential availability includes first, second, and/or third shifts, weekends, holidays, and occasional double-shifts.

Status:

  • Reports to Store Leader
  • In the absence of the Store Leader, reports to the District Leader
Responsibilities:
  1. Provide exceptional customer service and tend to customers in a prompt, efficient, friendly manner
  2. Maintain a focus on increasing sales
  3. Demonstrate a proficiency in Food Service Operations
  4. Resolve customer complaints and inquiries
  5. Promote a fresh, friendly, and clean store image (sweep, mop, and clean, as necessary)
  6. Maintain freshness of all products (bakery, food service, branded, dairy, etc.)
  7. Ensure the safety of all customers and Team Members
  8. Keep up-to-date on new policies and procedures
  9. Attend and participate in all mandatory/scheduled store meetings
  10. Recruit and hire new Team Members in the absence of the Store Leader
  11. Develop and train Team Members in essential job functions and encourage growth
  12. Enforce and practice all company policies, including loss prevention policies
  13. Delegates, oversees, and ensures the completion of all work assignments
  14. Conduct performance conversations, as needed, and up to termination, if necessary
  15. Communicate with vendors to resolve in stock/delivery issues and document
  16. Ensure compliance of daily CAO counts, pricing accuracy, shelf tags, and sales plan signage, and be 100% in stock on all Center Store products
  17. Order inventory, as needed, to ensure in-stock conditions are met
  18. Check in vendor deliveries and pack out according to company procedure
  19. Periodically check all equipment for proper operation
  20. Recognize Team Members for positive results
  21. Ensure execution of QCez checklists
  22. Prepare Cash and Sales Reports and make bank deposits, as required
  23. Verify cash and lottery at the beginning and end of every shift
  24. Perform safe checks and balance cash at the beginning and end of every shift
  25. Open and close the store, as necessary
  26. Maintain low shrink by reducing waste and spoilage, controlling Team Member, customer, and vendor theft, and ensuring accuracy of paperwork
  27. Cover or provide coverage for assigned Team Member breaks and call-outs
  28. Monitors, closes, and transmits weekly payroll, as needed
  29. Administer McLane Reclamation program, as directed
  30. Ensure execution of displays/shippers, promotional merchandising, planogram resets, and proper product rotation

Fuel Operations (Fuel Stores ONLY):

  1. Ability to manage the fuel operations in the absence of the Fuel Leader
  2. Maintain thorough understanding of environmental requirement and be able to effectively respond to a spill
  3. Have a thorough understanding of the Fuel Site Walk Around Checklist

Additional Responsibilities/Requirements:

  1. Must be detail oriented and able to meet critical weekly/monthly deadlines
  2. Must be a team player and able to communicate effectively with customers and Team Members at various levels within the organization
  3. Must be dependable and have an excellent attendance record
  4. Be an active contributor to team meetings
  5. Ability to train and motivate Team Members
  6. Self-motivated
  7. Flexibility in planned scheduling and ability to work a variety of shifts
  8. Open and honest in communications
  9. Enforce and adhere to proper uniform policy, including name badge, at all times
  10. Maintain sanitation and cleanliness standards
  11. Effectively operate store equipment including POS, safe, Telxon, and lottery machine
  12. Must possess understanding of budgeting, sales, and gross profit
  13. Prepare reports, as required
Qualifications:
  1. High school graduate or college degree
  2. Food service and/or retail management experience
  3. Completion of required training programs and learning activities including Food Service Certification
  4. Serv-Safe certified; maintains certified status
  5. Must have personal vehicle for required banking, safety, and meeting attendance
  6. Ability to maintain QuickChek grooming and hygiene standards
  7. Ability to perform basic math calculations
  8. Ability to speak, read, write, and understand basic English
  9. Must be alert and attentive; impairment for any reason is not permitted
  10. Must have basic computer skills


Physical Requirements:
  • Stand - Continuously
  • Bend/Squat/Twist Frequently
  • Reaching Frequently
  • Work in cold environment Occasionally
  • Lifting
    • Up to 10lbs Continuously
    • Up to 25lbs Frequently
    • Up to 50lbs Rarely
  • Push/pull 40lbs Occasionally
  • Walk Continuously
  • Stoop/Kneel/Crouch Occasionally
  • Grasp/Pinch/Grip - Frequently