Director of Operations

2 weeks ago

Lewisburg, United States Metro Door Full time

Job Type

Full-time, Full-time

Description

The Company

Metro Door, an OnPoint Company is one the nation's leading manufacturers of security and life safety closure products OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Metro Door Metro Door is one of the nation's leading manufacturer of security and life safety closure products including rolling steel doors , rolling grilles, security shutters, insulated doors , hurricane rated doors and more Founded in 1980, Metro Door has sold thousands of rolling and sliding grilles, coiling service doors and rolling shutters for interior and exterior applications in every part of North America.

Our customers come first. At Metro Door, we're dedicated to providing only the best security closure products and quality customer service. This commitment is the cornerstone on which we've built our solid reputation.

Job Summary

The Director of Operations will be responsible for managing the overall operations of the plant. They will also be responsible for the effective and successful management of labor, inventory & procurement, productivity, quality control, and safety measures as established and set for Metro Door. The experienced director will ensure safe and efficient operations as well as serve as a company representative on regulatory issues. You will enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to improve overall business performance. You will also carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Job Responsibilities

  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
  • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping.
  • Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes.
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with company policies and applicable laws.
  • Meet or exceed operations labor budget expectations.
  • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
  • Run a safe, injury/accident free workplace.
  • Serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
  • Manage relationships with key operations vendors.
  • Track vendor pricing, rebates, and service levels.
  • Serve as primary point of contact when there are customer issues related to product defects caused by manufacturing
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
  • Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings.
  • Work closely with the office manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the material, maintaining solid inventory data.
  • Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations.
Requirements
  • Bachelor Degree in technical related field.
  • Minimum of 8 years experience in related position.
  • Fabrication/machining experience.
  • Excellent Communication skills at all levels of organization.
  • Critical Thinking and Problem Solving Skills.
  • Six Sigma / Lean Production.
  • Change Management.
  • Must possess innovative leadership, communication, delivery, consultative, partnership, and team building skills.
  • Addressing operational concerns and issues, monitoring overall customer satisfaction.
  • Developing and implementing operational procedures and policies.
  • Analyzing training needs/requirements in a skill based training program.
  • Ability to work with details and time sensitive issues.
  • Good decision making skills and response to high pressure situations.
  • Computer efficiency with Microsoft Office and a ERP system.
  • Familiarity of equipment required for the Rolling Door industry.
  • The selected candidate will be required to pass a criminal history background check.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls, the employee is occasionally required to stand; walk; sit; reach with hand and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Occasionally, the employee is required to wear approved Personal Protective Equipment (PPE) when on certain parts of the property.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers' side-by-side with a moderate level of activity being performed. Noise levels in the work environment can exceed 90 decibels. Hearing protection may be required to perform certain tasks.

Metro Door and Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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