Center Manager

2 weeks ago

Ellicott City, United States European Wax Center Full time
Position Summary

The Center Manager position has full revenue and operational responsibility for a Artemis Wax Corp. owned European Wax Center. As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive management style will create a positive environment where you and your team will be excited to go to work each day.

This is a salaried exempt role which requires a minimum of 40 hours worked in the assigned Center weekly. The Center Manager is required to work the hours necessary to successfully fulfill the needs of the business, which can be above and beyond the regularly scheduled hours. Full schedule availability is required for this role.

This Team Member Must uphold the Artemis Wax Core Values:
  • We are Team Players
  • We Play to Win
  • We Bring the Energy
  • We are Committed
Responsibilities: Essential Job Functions

Field and People Leadership
  • Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets
  • Develop the GSA and Waxer Team to meet their full potential. Coach, mentor, evaluate and lead performance
  • Identify, Recruit, and develop talent across all levels of the Center. Proactive partnerships with beauty schools to drive Wax Specialist recruiting.
  • Train and role model the expected behaviors and processes put forward by European Wax Center
  • Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.
Business Expectations and Rhythms
  • Deliver and manage the Centers performance across revenue and KPI's.
  • Review and assess Center KPI's daily. Coach appropriate behaviors and plan accordingly.
  • Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
  • Deep mastery and coaching of sales and scripts
  • Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
  • Lead and organize operations, center payroll, ordering and compliance.
Education / Experience / Qualifications
  • 2 years of related and applicable management experience in a sales driver role
  • Bachelor's Degree or applicable related experience
  • Full proficiency of Microsoft Office Suite
  • Demonstrated results oriented leadership
  • Self-motivated and process focused
  • Team Member Centric
  • Outstanding communication skills
  • Fun. You must have fun.
Work Environment
  • Must be able to work effectively in stressful environments, communicate with others, effectively deal with customers and accept constructive feedback from direct supervisors.
  • Must be able to change activity frequently and cope with interruptions
  • Most work performed indoors. Temperature is moderate and controlled.
  • Must be able to stand or sit at a desk for up to hours per day. Standing, walking and sitting are required. Length of time at these tasks varies from day to day.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to lift up to 50 lbs. occasionally
  • Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.

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