Key Holder

4 days ago

Pharr, United States New Trend Foods Central Office Full time
Position Overview:

The Key Holder at Kumori/Mori/Sumo/Express is a vital role that ensures the smooth operation of the restaurant, upholding the highest standards of food quality, customer service, and team efficiency.

This position is for a pool of applicants for our different locations

Job Title: Key Holder - Kumori/Mori/Sumo/Express

Reports To: General Manager

FLSA Status: Non-Exempt

Job Description:

Position Overview: The Key Holder at Kumori/Mori/Sumo/Express is a vital role that ensures the smooth operation of the restaurant, upholding the highest standards of food quality, customer service, and team efficiency.

Key Responsibilities:

Operational Management:

  • Oversee daily restaurant operations to ensure smooth and efficient service.
  • Manage staff schedules to ensure adequate coverage and optimal service.
  • Monitor and maintain inventory levels, placing orders as needed.
  • Ensure compliance with health and safety regulations.
  • Handle customer inquiries, complaints, and feedback to ensure a positive dining experience.
Leadership and Team Management:
  • Supervise, train, and motivate team members to deliver exceptional service.
  • Conduct regular team meetings to communicate goals, updates, and performance feedback.
  • Foster a positive work environment and promote teamwork and collaboration.
  • Assist in the recruitment, onboarding, and training of new staff members.
Kitchen and Food Quality:
  • Oversee kitchen operations, ensuring food quality and presentation meet the restaurant's standards.
  • Coordinate with the kitchen team to maintain consistency in food preparation and service.
  • Implement and monitor food safety and sanitation practices.
  • Assist in menu planning, development, and execution.
Financial and Administrative Duties:
  • Monitor and control operational costs, including labor, food, and supplies.
  • Assist in budgeting, forecasting, and financial reporting.
  • Manage cash handling procedures and ensure accuracy in transactions.
  • Maintain accurate records of inventory, sales, and staff performance.
Customer Service Excellence:
  • Ensure all guests receive exceptional service and have a memorable dining experience.
  • Address and resolve customer concerns promptly and professionally.
  • Promote a culture of hospitality and service excellence among the team.
  • Other duties as assigned.
Qualifications:
  • Previous experience in a supervisory or leadership role in the restaurant industry, preferably in a Japanese or Asian cuisine setting.
  • Strong understanding of restaurant operations, including front-of-house and kitchen management.
  • Excellent communication, leadership, and organizational skills.
  • Ability to work in a fast-paced environment and handle stressful situations calmly.
  • Knowledge of food safety and sanitation regulations.
  • Proficiency in using restaurant management software and tools.
Skills:
  • Leadership and team management
  • Customer service excellence
  • Strong communication and interpersonal skills
  • Organizational and time management abilities
  • Problem-solving and conflict resolution
  • Knowledge of Japanese cuisine and culinary techniques
  • Financial acumen and cost control
Working Conditions:
  • Flexible working hours, including weekends and holidays
  • Ability to stand for extended periods and perform physical tasks as needed
  • Dynamic and fast-paced restaurant environment
  • If you are passionate about the restaurant Industry and have a proven track record of leading and inspiring teams, we invite you to apply for the Key Holder position at Kumori/Mori/Sumo/Express. Join us in delivering an exceptional dining experience to our guests.

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