Finance and Insurance Manager

2 weeks ago

Fredericksburg, United States Ted Britt Auto Group Full time
We Offer:
  • Competitive Pay
  • Ongoing professional training
  • Excellent benefits package including
  • Medical
  • Dental
  • Vision
  • Life, Long Term Disability, Critical Illness, Accident Insurance
  • Legal Shield
  • 401(k) and profit-sharing plan with employer match
  • Paid Holiday, Sick and Vacation Time
Summary:

Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department.

Essential Duties:

Business Office Operations
  • Oversees and directs the business office operational activities related to providing Finance, Insurance, and Extended service programs.
  • Produce acceptable levels of revenue and profits for the dealership by selling Finance, Insurance, and Extended Service programs to new and used motorcycle customers.
  • Cross-sell parts, accessories, and ready-to-ride products to customers.
  • Establish and maintain good working relationships with several finance sources, factory and otherwise.
  • Actively recruit and maintain a strong market base for the providing of available Finance and Insurance products. Able to be pro-active using sales techniques.
  • Analyze departmental activities and practices effective problem solving techniques.
  • Employs a system of responsible accounting, including budget and internal controls.
  • Set monthly sales objectives and attain goals. Provide with reports, as requested.
  • Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations.
  • Submit paperwork to and obtain approval from finance sources on all finance deals.
  • Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income. This is to be done on both a monthly and an annual basis.
  • Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Prepare monthly penetration reports on finance penetration.
  • Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
  • Handle all rate quotations.
Maintain a Collaborative Working Relationship with Other Dealership Departments
  • Acts as a liaison to all departments in matters concerning Finance and Insurance.
  • Assists and supports overall company policies and procedures and supports the dealership's philosophy.
  • Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
  • Provides supplemental assistance to a sales person in the Motorcycle Sales Department.
Customer Service
  • Ensure high levels of Customer Service
  • Motivate entire staff to assure quality customer service to all clients.
  • Maintains a quality assessment and improvement program to assure high quality service to all customers.
  • Institute and employ a feature/benefit selling methodology so that all customers receive consistence treatment.
  • Ensure that the delivery of any new or used motorcycle is and "EVENT" that will endear customer to the dealership.
  • Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
  • Demonstrates commitment to the dealership's philosophy of quality service to all customers and acts as a role model to other dealership employees.
  • Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to "making things right".
Other Duties, as assigned

Supervisory Responsibilities:
  • Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department.
  • Ability to effectively supervise professional and non-professional personnel.
  • Ability to make strong independent decisions and the demonstrated ability to learn quickly.
  • Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
  • Establish and maintain an efficient, organized, clean and professional Business Office.
  • Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.
Requirements

Commitments:
  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Meet or exceed sales quotas on a regular basis.
  • Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.
Qualifications & Job Requirements:
  • Must have an approachable, outgoing, likable personality.
  • Excellent communication Skills and demonstrated "closing skills".
  • Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Computer literate with typing skills and open to learning new software and computer programs.
  • Able to work effectively and courteously over the phone.
  • Valid sales license.
Physical Demands:
  • The noise level in the work environment is occasionally loud.
  • Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
Working Conditions:
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.

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