Service Manager

3 weeks ago

Schiller Park, United States Continental Toyota Full time

The Service Manager leads the team to deliver exceptional value and efficiency to our customers on a continuous basis. Plans, trains, leads, and monitors the performance of service advisors, service technicians, and warranty specialist to promote customer satisfaction and revenue growth in line with targeted business and financial objectives. The Service Manager must have strong managerial experience and leadership qualities to organize and motivate a team and to hold each team member accountable for outstanding performance on a daily basis. Must be willing to accept accountability for operational and financial performance for the service departments. BENEFITS Training & Development Paid Vacation Medical, Dental, Vision,Life and Ancillary insurances. 401(k) with Company Match Great Culture Closed Sundays RESPONSIBILITIES Hire, manage, supervise and monitor the performance of the service department personnel including technicians, advisors, assistant manager,and lane manager. Establishes service objective by facilitating and developing monthly sales and revenue goals Make certain technicians keep their skills current through manufacturer training, ASE training and on new systems and components offered by the dealership vendors Must maintain a professional work environment, motivate employees and be respectful. Drive a highly efficient sales and production operation to get customers in and out quickly while ensuring "fix it right the first time" utilizing E.R.O. Must be familiar with all aspects of the service department, previous management experience is required Ensure accurate procedures are followed in the 3 C's of warranties, complaint, cause, correction and punch times Establish department goals and objectives to minimize unapplied time Measure progress, analyze results and make improvements as needed in hours per RO Develop support system to ensure accurate reporting of technician efficiency Must be self-motivated and be a team player as well as possess excellent written and verbal communication skills Conduct service meetings, manage efficiency and oversee accurate dispatching to proper technician skill level Serve as a liaison between advisors, technicians and customers; and ensure that customers receive prompt, courteous, and effective service Ensures all required paperwork, records, preparation of documents (forms, reports, payroll) are done properly and timely Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Required not to only understand and keep abreast of the federal, state, and local regulations that affect their operations, but must also comply with these regulations including hazardous waste disposal, OSHA, Right-to-Know and provide necessary training on these regulations and ethical practices Works with Ad agency to develop effective advertising Stay within budget established by GM and dealer principal Reports to the GM weekly REQUIREMENTS Technical automotive knowledge Strong leadership and motivational skills High volume mentality Must be able to manage in a fast-paced work environment Excellent communication and interpersonal skills Good computer skills Organized and friendly personality Previous dealership management experience CDK experience a must Top notch customer satisfaction We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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