Director of Operations

2 weeks ago

Chicago, United States HTH Companies Full time

Company Description:

hth companies is an industrial services provider offering mechanical insulation, scaffolding, industrial cleaning, and various other services to meet our customers' needs across the Midwest. At hth, we continue to promote the merit shop philosophy we were founded upon in 1984; rewarding employees based upon their merits of skills, productivity and quality workmanship. Our vision is to be an organization that creates an environment where employees are encouraged to develop their full potential to provide quality work. We strive each day to better serve our customers and employees.

Position Overview:

The Director of Operations will serve as a critical leader responsible for driving operational excellence and strategic alignment for hth companies, overseeing $50 million (plus) in business and managing a workforce of over 300 employees in Missouri, Nebraska, and Iowa. This role will be responsible for the development and management of a team that is executing work in the industrial market and ultimately responsible for improving productivity, quality, and safety of their team and projects. Additionally, the Director of Operations will lead client relations and business development efforts, working to expand the company's presence and reputation across the region.

Responsibilities and Duties:

Develop, communicate, and implement strategic direction within the Operations division, aligning objectives with overall business goals and company vision.

Actively contribute to organizational strategy formulation, integrating regional initiatives to ensure cohesive company-wide alignment and long-term growth.

Cultivate an organizational culture that values continuous improvement, safety, and accountability, driving initiatives that enhance employee engagement and team cohesion.

Lead efforts to build a high-performance team, actively involved in recruiting, training, and mentoring future leaders within the organization.

Guide the development and refinement of operational processes and systems, with a focus on scalability and adaptability for future business needs.

Serve as a regional liaison for key client relationships, ensuring exceptional service delivery and identifying new business opportunities to drive revenue growth.

Actively participate in business development initiatives, collaborating with the business development employees to identify and secure new business within the region.

Oversee customer relations and proactively manage conflict resolution, ensuring swift and satisfactory solutions for both customers and employees.

Establish and enforce policies, standards, and procedures for effective operational management, driving operational efficiency and excellence across all sites.

Leverage technology and systems to streamline operations, optimize resource allocation, and reduce costs.

Set and monitor quantitative and qualitative performance metrics to evaluate and continuously improve organizational effectiveness, reporting results to leadership.

Oversee budget planning and administration, ensuring alignment with corporate financial objectives and implementing robust cost-control measures.

Approve budget forecasts and evaluate larger project cost estimates.

Ensure effective resource deployment to meet organizational targets and deliver profitability.

Champion a culture of safety, ensuring all facilities operate in compliance with regulatory standards and internal safety protocols.

Maintain knowledge of industry trends and emerging technologies, positioning the organization as an industry leader in safety, sustainability, and operational efficiency.

Develop and lead a high-performing team, fostering a culture of empowerment, accountability, and collaboration.

Responsible for onboarding and offboarding team members and resolving employee disputes, as necessary.

Actively coach and mentor team members, providing guidance on conflict resolution, career development, and leadership best practices.

Facilitate the ongoing professional development of Area Managers, equipping them with the tools and insights needed for success.

Engage in industry networking to enhance the company's visibility and brand reputation.

Represent hth companies in community and industry events, promoting a positive image and building relationships that support business objectives.

Perform various other duties and functions as required or assigned.

Qualifications:

Education and Experience

Other industry-related field required.

At least eight years of industry-related experience.

Excellent verbal and written communication skills.

Strong supervisory and leadership skills.

Thorough understanding of practices, theories, and policies involved in business and finance.

Extensive knowledge of the principles, procedures, and best practices in the industry.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Proficient with Microsoft Office Suite or related software.

Working understanding of safety principles, practices, and procedures.

Excellent time management skills with a proven ability to meet deadlines.

Ability to function well in a high-paced and at times stressful environment.

Personal Characteristics

Embodies the company's core values of integrity, people, service, and advancement.

Ability to problem solve and develop solutions.

Respects self, co-workers, managers, company, other contractors, and clients.

Adaptable in methods used to complete tasks.

Always have a support and teaching mindset.

Ability to write reports and business correspondence.

Excellent communication skills - maintaining professionalism when communicating with staff and prospective employees alike.

Willing to go the extra mile.

Follows directions of manager and clarifies responsibilities, if needed.

Respects self, co-workers, managers, company, and prospective employees.

Shows up on time ready to complete work.

Ability to work independently.

Physical Abilities

Ability to lift, push, pull and move up to 50 lbs. on a routine basis.

Ability to climb ladders and stairways regularly throughout the work shift.

Ability to perform inspections of site, tools, and equipment.

Ability to perform behavioral observations focused on safety and process improvement.

Ability to follow safety protocol and to report any incident, unsafe act, or unsafe condition immediately to the site supervisor and safety manager.

Benefits:

Employer Supplemented Health Insurance

Employer Paid Life Insurance

Voluntary Vision

Voluntary Dental

Voluntary Critical Illness and Group Injury Insurance

401K (Company Match of 3%)

Tuition Reimbursement

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