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Market Implementation Consultant

2 months ago

Detroit, United States Curana Health Full time
Job Details

Job Location: Detroit, MI - Detroit, MI

Position Type: Full Time

Salary Range: Undisclosed

Description

Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 33 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

SUMMARY

Curana Health seeks an outgoing and driven individual with sales experience to join our expanding Medicare Advantage sales team. The Market Implementation Consultant is a field-based position charged with enrolling Medicare beneficiaries, residing in a skilled nursing or assisted living facility, into the Special Needs Plans (SNPs). Sales and enrollment activities will be performed from your home office or onsite at local nursing home community. The Market Implementation Consultant role reports to the Regional Sales Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • You must provide verification you hold the appropriate state licenses at point of offer extension
  • Your license and appointment will be captive through Curana Health
  • The Market Implementation Consultant is responsible for enrolling Medicare members through telephonic and in-person sales appointments
  • Must demonstrate the ability to create and maintain effective business relationships with agencies and organizations focused on the Medicare population in assigned territory
  • Will be responsible for prospecting, sales, servicing, retention, and penetration within assigned territory
  • You must be able and willing to travel to assigned contracted locations anywhere in the continental United States up to 3 weeks per month
  • The Market Implementation Consultant must have the ability to work independently daily and effectively manage their time and territory to ensure that all sales and service standards are maintained
  • Become proficient in all plans and products in the assigned book of business
  • Effectively articulate our Model of Care to potential enrollees
  • Conduct Plan training sessions with partner staff to drive sales efforts
  • Coordinate and facilitate events to generate leads
  • Develop and manage account specific strategies to educate and engage facility personnel, resulting in the generation of interested residents and/or families (responsible parties)
  • Utilize traditional sales strategies to uncover needs and introduce features and benefits of the plan
  • Aid in sales trainings with contracted brokers and captive agents
  • Document all activity to ensure compliance with Medicare Marketing Guidelines
  • Provide an excellent customer experience through all phases of the sale
  • Excellent communication skills coupled with the capability to multi-task through several different automation systems is required for the candidate to be successful in the role
  • Overcome customer objections and compete with yourself and other agents to succeed and hit goals
  • Resolve customer service inquiries which could include:
    • Benefit and Eligibility information
  • Ability to use or quickly adapt to CRM programs and other related computer programs
  • Possess strong verbal communication skills including the ability to overcome objections
  • Goal-oriented with a focus on achieving sales objectives
  • Competitive personality and self-motivation


EDUCATION

  • Minimum requirement Associate Degree or 3-5 years relevant work experience.
  • Bachelor’s Degree preferred.


QUALIFICATIONS

  • This individual must be able to prioritize objectives in an ever‐changing and fast‐paced environment and demonstrate advanced knowledge of the current Medicare industry and trends
  • Additionally, this individual should have a proactive servicing approach, superior organization skills, a strong sense of urgency in responding to client matters on time, and advanced problem‐solving skills
  • 3+ years of sales or customer service experience analyzing and identifying customer needs
  • Sales experience in a B2C or B2B setting or experience working in a skilled nursing facility
  • Appropriate state insurance licensure within 30 days of hire date or the ability to obtain
  • Ability to maintain licensure and product certification based on policies and procedures
  • Maintain a state driver’s license and access to reliable transportation
  • Effective verbal and written communication skills are required
  • Demonstrated ability at public speaking required
  • Demonstrated ability to initiate and place cold calls to prospects is required
  • Working knowledge of computers
  • Ability to lift 25 pounds of collateral material required
  • Demonstrated experience meeting or exceeding sales goals
  • Demonstrated account management skills (including planning, documentation, and measurement)
  • Ability to travel 90% throughout the designated territory
  • Bilingual (Spanish/English) preferred


Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.