Customer Service Representative
2 weeks ago
Expected base pay rates for the role will be between $20.67 and $28.84 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short—and long-term incentive packages, and other company-sponsored benefit programs.
Primary ObjectiveTo ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.
Primary Function and Scope:
- Provides customer account management, including, but not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
- Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
- Responsible for keying in orders, processing faxes, and preparation of reports.
- Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to delivery.
- Responds to customer needs.
- Participates in special projects and performs additional duties as required.
- A High School Diploma or GED equivalency is required.
- 2 or more years of call center or customer service experience.
- Focus on customer account management preferred
- Prior textile industry knowledge is preferred.
About Daltile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
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