Assistant Resident Manager
2 months ago
The Assistant Resident Manager (ARM) contributes to the shaping of communities by providing operational continuity to the TRM/ TPM portfolio. The ARM is assigned to a respective community to cover for extended absences and works collaboratively with an onsite team, supervisory team and outside agencies to provide quality affordable housing. When providing coverage, the ARM is responsible for all operations including: rent collections, tenant relations, occupancy, financial reporting, regulatory agency compliance, and physical aspect of the community. In additional to these duties, the ARM supports the management structure by conducting proactive audits assigned by the Field Operations Administrator.
Essential Job Duties:
- Establishes a positive, productive and professional relationship with the onsite and supervisory team.
- Works collaboratively with the Property Manager to ensure the community is operating within approved budget.
- As directed by Property Manager, enforces rental policies as specified in the approved management plan.
- Works with onsite team to keep the average number of calendar days for re-renting a vacant unit less than or equal to 5 days.
- As directed by Property Manager processes applicants and leases units by following the guidelines of the Tenant Selection Plan.
- Follows verification procedures established by the HUD Handbook and Management Policies.
- As directed by Property Manager, ensures 100% completion of semi-annual unit inspections as required by management and works with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM).
- As directed by Property Manager, ensures all recertification notices are prepared and distributed according to timeline specified by management. Ensures successful completion of 100% of all annual recertifications by project due date as specified in the OPPM.
- Develops and maintains good tenant relations; adheres to all applicable Fair Housing laws.
- Develops and maintains excellent rapport with local government agencies and other local agencies (i.e. fire dept., police dept., senior centers).
- As directed by Property Manager, completes and submits monthly occupancy and accounting reports. Submits timely month end reports and other reports as required by management and as outlined in the OPPM.
- Maintains accurate tenant files in compliance with established management procedures and HUD regulations. Keeps tenant files and office files organized, properly maintained and secured.
- Follows company guidelines related to the use of petty cash and monthly reconciliations.
- As directed by Property Manager, provides Resident Building Attendant (RBA) staff with all necessary training and contact information in order to fulfill their responsibilities.
- Attends staff, departmental, and required meetings and trainings.
- Must be able to work evenings or weekends as needed.
- Light Maintenance and cleaning.
- Responds to owner requests.
Experience & Education:
- High School diploma or GED equivalent required.
- Two years managing assisted housing for elderly and/or physically challenged developments under the HUD Section 202/8, 202 or 811 Program preferred.
- Must possess excellent interpersonal skills and have a genuine interest in people.
- Must be highly organized and able to make quick but reasonable decisions.
- Professional demeanor in handling resident and employee relations.
- Give and receive instructions in a professional manner.
- Ability to exercise discretion and confidentiality in relation to managing the community.
- Demonstrate integrity, respect and responsibility in dealing with residents and other employees.
- Preferred bilingual and fluent in the language of the community in which they will serve (written and oral).
Computer & Software Skills:
- Must have foundational computer skills including Microsoft Office Suite (Outlook email, Word, and calendaring) and the Internet.
- (Level 2; Proficient) (OneSite) user CashPro experience, preferred.
- Onesite and Yardi experience, preferred.
- ADP WorkforceNow user.
Travel:
- Occasional local travel.
- Must have a valid California Driver’s License, proof of current vehicle insurance and a driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.
Physical Requirements:Constantly (6-8+ hours per day) – Sitting, using hands to finger, handle or feel (computer operation) Occasionally (Up to 3 hours per day) – Standing, Walking, Stooping/Bending, reaching with hands and arms, Lifting of up to 20 lbs
Work Environment & Exposures: Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.
TELACU Offers a Competitive Benefits Package:
- Medical health coverage options: Limited HMO, Full HMO and POS.
- Dental coverage options: Dental HMO (DMO) and PPO.
- Vision PPO insurance option.
- Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care.
- 401(k) Retirement Plan with generous employer match.
- Company Paid Basic Life / AD&D Insurance.
- Voluntary Supplemental Basic Life / AD&D Insurance.
- Company Paid Long-term Disability.
- Company Paid Employee Assistance Program (EAP).
- Colonial Voluntary Supplemental Insurance Options.
- Paid Time Off for Vacation, Sick and Holidays.
- Education Reimbursement.
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