Dispatcher/CSR

4 days ago

Longwood, United States Air Tech of Central Florida Full time
Location: Seminole County, Longwood, FL

We are currently seeking an experienced Dispatcher to join our dynamic team at a leading Heating, Air Conditioning, and Plumbing company. The ideal candidate should be approachable, motivated, and have outstanding customer service skills to effectively communicate with customers and co-workers.

Salary: Competitive, based on experience
Benefits: 401K, Insurance
Training: Provided

Role Overview:
  • Evaluate customer calls to assign the right technician to each job.

Responsibilities:
  • Dispatch technicians according to schedule.
  • Schedule and monitor service calls and technician assignments.
  • Handle incoming service calls and adjust schedules as necessary.
  • Resolve customer issues promptly and courteously.
  • Ensure customer satisfaction by managing concerns and special requirements.
  • Coordinate and verify weekend and on-call duties for co-workers.
  • Support and collaborate with team members.

Skills Required:
  • Experience in customer support or as a client service representative.
  • Proven ability to meet and exceed performance targets.
  • Strong skills in phone handling and active listening.
  • Experience with CRM systems.
  • Strong adaptability to various customer interactions.
  • Excellent communication and presentation skills.
  • Effective multitasking, prioritizing, and time management abilities.

Join our team and contribute to our reputation for exceptional service and customer satisfaction. Apply today