Showroom Usher

The Part-Time Showroom Usher is responsible for providing superior guest service to patrons while they are attending events in our casino showroom. Duties include assisting guests with seating, attending to any guest questions or disputes and resolving problems in accordance with casino policies and procedures as directed. Works closely with internal departments in a positive and professional manner, takes direction from the Showroom Coordinator as needed and ensures guests have a pleasurable experience. Performs additional job duties as assigned by the department director. This position starts at $16.32/hr and moves to the standard $16.88/hr at the successful completion of a 90-day orientation period.

Education:

• A high School Diploma or GED equivalent is required

Experience & Requirements:

• Must possess excellent guest service skills

Physical Requirements:

• Must have the ability to stand and sit for extended lengths of time
• Must be able to read ticket information in a dimly lit area
• Must be able to tolerate a smoke-filled environment

Additional Requirements:

• Must be able to pass a pre-employment illegal drug screen
• Upon offer must obtain a Class IIIB Gaming License ($155 - 200)
• Must be able to work all scheduled shifts including day, swing, graveyard and holidays
• Must be able to pass a thorough background check as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. 

The Emerald Queen is and Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.

About Emerald Queen Casino & Hotel:

Emerald Queen Casino at Fife is a popular local spot as well as a favorite concert and entertainment destination in the Pacific Northwest region. Amenities at EQC Fife include over 2,300 slots, 103 hotel rooms, and a voluminous 25,000 square foot multi-purpose event space and ballroom.Just three miles south of Fife, in the city of Tacoma, is the location of the second EQC property—Emerald Queen Casino Tacoma, a $400 million project that opened in June 2020. This brand-new facility boasts a Vegas-style gaming floor complete with over 2,100 slots, more than 60 table games, 155 hotel rooms and suites, six dining venues, and a 250-seat sports bar.EQC Tacoma features traditional and contemporary Coast Salish artwork and architectural elements designed by Puyallup tribal members. Keeping the environment in mind, building elements using recycled materials and architecture designed to meet or beat the State’s energy code requirements were thoughtfully executed during construction.EQC Tacoma is also the home of the Emerald Queen Event Center, a state-of-the-art indoor event space with stadium seating capacity for 1800+ concert-goers.

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