![Camp Bow Wow](https://media.trabajo.org/img/noimg.jpg)
Dog Day Camp
1 month ago
www.campbowwow.com/houston-greater-heights
The role of Assistant Manager/FOH Supervisor and front desk is to ensure the health and happiness of all Campers while maintaining the safety standards for which we are known. This position works with senior managers and multi-unit owners to oversee our committed team members and deliver operational excellence and outstanding customer service
We are part of a multi camp owner that is growing in Texas and CBW has over 220 locations nationwide. We are passionate about providing a premier experience for all dogs & pet parents, and we’re looking for an experienced professional to help us manage our growing business and team. We prefer to promote from within so there is opportunity for growth at this location and others throughout the region.
POSITION HIGHLIGHTS:
- Defined career path that could lead to managing your own location
- Join a fun team that is focused on leadership growth (bi-weekly leadership lunches and group development).
- Bring positive energy and maturity to the team as “THE” primary business leader when on shift.
- Oversee day-to-day Front/Back of House operations.
- Ensure all colleagues follow health, safety, & operational procedures.
- Meet customer service, revenue-generation, and operational goals.
- Perform exceptional front-line customer service.
- Engage with and motivate staff in a positive, constructive way.
- Benefits offered are competitive compensation, health insurance plans, and employee discounts.
POSITION REQUIREMENTS:
- Able to maintain the highest customer service standards while managing a fast-paced Front Desk service environment.
- Ability to complete Back of House responsibilities as needed (supervising dogs during staff breaks, cleaning, feeding, laundry, etc.) It’s always a team effort here at Camp
- Properly operate & lead a 5-8 person shift, keeping the safety & health of our Campers a top priority.
- Flexible, 7-day availability, including weekends & holidays. (Our schedule rotates weekly and we do our best to accommodate staff requests).
- 2+ years’ experience supervising/managing a dog daycare/boarding operation, restaurant, hotel, or customer service-driven business operation.
- 1+ years in animal care, hospitality, or child care preferred but not required.
- A true passion for dogs & an appreciation for the people who love them.
- Attention to detail, dependable decision-making, and the ability to stay calm under pressure.
- Excellent verbal communication, phone etiquette & computer skills (Outlook, Google Calendar, Canva, and our proprietary CRM).
- Punctuality and time-management are a must in this role
- Enjoyment of a dynamic environment where you are on your feet and on the move; the ability to perform occasional lifting and other physical tasks such as holding, leashing, and harnessing excited pups.
- Positive attitude, team leadership experience, and a desire to learn and grow professionally.
- High School diploma or GED equivalent.
- Assist with special events & activities happening at Camp as assigned.
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