Associate Dining Room Kitchen Lead

2 days ago

Hinckley, United States Grand Casino Full time $18 - $27
SUMMARY
Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality food/Beverage and in accordance with Grand Casino’s high standards of service.

ESSENTIAL DUTIES OF THE POSITION:
  • Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.
  • Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws.
  • Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards.
  • Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
  • Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.
  • Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.
  • Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
  • Provide input to Management concerning operational deficiencies and areas in need of attention.
  • Establish priorities for all Team members and provides assistance as needed.
  • Knowledge of Grand Casino’s internal controls, policies and procedures.
  • Responsible for maintaining all venue equipment and the appearance of the venues in accordance with Mille Lacs Corporate Ventures standards.
  • Responsible for maintaining open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings.
  • Responsible for the staffing, training, evaluating and coordination of all food production Associates.
  • Ensure all specs in all recipes and food apportionment are met.
  • Maintain excellent kitchen hygiene conditions at all times.
  • Control food and labor costs on a continual basis within approved budgetary controls.
  • Knowledge of all State Health Department regulations and ensures all conditions and standards are met.
  • Provide all Associates with proper training and counseling as needed in accordance with Corporate Commissions’ policies and procedures.
  • Responsible for the supervising, preparing, portioning, and garnishing of all food to meet Grand Casino standards as well as develop and execution of new menus and specials.
  • Responsible for maintaining standards of health, safety, and sanitation regulations.
  • Thorough knowledge of proper food storage, food and handling and safe temperature.
  • Responsible for operational duties inventory control, transfers, payroll issues and scheduling
  • Works food outlets as needed
  • Any and all other duties as assigned.

EDUCATION and/or EXPERIENCE:
  • Three (3) years progressive Food & Beverage Kitchen Operations experience with Two (2) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience, preferably in the hospitality industry with emphasis on Food & Beverage.
  • Serv-Safe Certification preferred (Certification is required within one (1) year of placement).

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