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Pick-Up Associate
4 weeks ago
- Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
- Provide a positive customer service experience that makes customers want to return again to on-line shopping.
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions:
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines
- Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
- Initiate and complete selection process for customers’ on-line orders
- Read and follow directions given in the note section
- Ensure quality and freshness of all items chosen
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner
- Retrieve each customer’s order from all staging locations and ensure order accuracy
- Process the orders through the point of sale (POS) system
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
- Scan and bag orders on the go while following all bagging standards
- Communicate any substitutions or exceptions to customer’s order at time of pick-up
- Load order into customers’ cars
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e Commerce supervisor
- Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
- Perform required opening and closing procedures
- Learn and adapt to new and improved processes
- Assist in training new e-Commerce team members
- Meet/exceed productivity standards
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Behaviors/Skills: Some of the Leadership Behaviors needed to successfully perform this position are:
- Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
- Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
- Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
- Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
- Safety Awareness - Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications:
- Effective communication skills
- Basic knowledge of computers
- Basic math skills (adding and subtracting)
- Ability to work without supervision
- Ability to read shelf tags
- Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
- Ability to stand for extended periods of time and walk constantly
- Ability to stoop, kneel or crouch several times per hour