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Pick-Up Associate

4 weeks ago


Ann Arbor, United States Kroger.com - Milan Part time $15
Position Summary:
  • Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. 
  • Provide a positive customer service experience that makes customers want to return again to on-line shopping. 
  • Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. 

Essential Job Functions:
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines 
  • Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones 
  • Initiate and complete selection process for customers’ on-line orders 
  • Read and follow directions given in the note section 
  • Ensure quality and freshness of all items chosen 
  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner 
  • Retrieve each customer’s order from all staging locations and ensure order accuracy 
  • Process the orders through the point of sale (POS) system 
  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock 
  • Scan and bag orders on the go while following all bagging standards 
  • Communicate any substitutions or exceptions to customer’s order at time of pick-up 
  • Load order into customers’ cars 
  • Maintain organization and cleanliness of staging areas and equipment 
  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e Commerce supervisor 
  • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair 
  • Perform required opening and closing procedures 
  • Learn and adapt to new and improved processes 
  • Assist in training new e-Commerce team members 
  • Meet/exceed productivity standards 
  • Must be able to perform the essential functions of this position with or without reasonable accommodation 

Behaviors/Skills: Some of the Leadership Behaviors needed to successfully perform this position are: 
  • Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. 
  • Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. 
  • Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. 
  • Leads Through Positive Influence - Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. 
  • Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. 
  • Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. 
  • Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. 
  • Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace. 
  • Safety Awareness - Identifying and correcting conditions that affect employee safety; upholding safety standards. 

Minimum Position Qualifications: 
  • Effective communication skills 
  • Basic knowledge of computers 
  • Basic math skills (adding and subtracting) 
  • Ability to work without supervision 
  • Ability to read shelf tags 
  • Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day 
  • Ability to stand for extended periods of time and walk constantly 
  • Ability to stoop, kneel or crouch several times per hour