Hospitality Specialist

7 months ago

Lehigh Acres, United States Lehigh Resort Club Full time $14 - $16
Job Title: Hospitality Specialist
 
The Hospitality Specialist is responsible for interacting with resort guests and owners via the phone or in-person to gain or provide information in response to inquiries or requests with the ability to deliver superior customer service.
  
MUST HAVE TIMESHARE, HOTEL OR MOTEL FRONT DESK BACKGROUND.

Responsibilities: 
  • Responsible for the efficient and courteous operation of the front desk.
  • Responsible for checking guests in/out in the most efficient and courteous manner. Collect balances and post appropriate room charges. 
  • Answer and transfer calls from the switchboard using proper telephone etiquette.  
  • Answer guest questions about local restaurants and attractions. 
  • Make courtesy calls and follow-up calls to all guests’ issues.
  • Send confirmation letters to owners/guests.
  • Coordinate with all other departments to ensure a smooth response to guest’s requests.
  • Process all incoming revenue from all departments daily.
  • Open and close out credit card machines and cashier audit reports.
  • Balance out cash drawer, process advance deposits when making reservations, collect money and post the transactions from other departments.
  • Order office supplies as needed.
  • Prepare night audit daily.
  • Enter maintenance and service requests in SPI in a timely manner.
  • Make reservations most courteously and efficiently.
  • Make room moves and stay-over requests for guests as needed to ensure guest satisfaction.
  • Run reports and correct errors prior to guest check-in.
  • Perform any other inventory management changes as directed by the supervisor or manager.
  • Prepare check-in packets for the upcoming week.
  • Make rental calls to notify owners whether their villa is rented or not.
  • Respond to online reviews.
  • Reconcile rentals for the previous month.
  • Check online travel agents for rental inbounds.
  • Daily post office and banking run.
  • Block RCI points for unpaid accounts.
  • Manage RCI banking, membership changes and cancellations.
  • Other duties as assigned.

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