Assistant Care Services Director

3 days ago

Palm Harbor, United States Coral Oaks Full time
SUMMARY OF POSITION: The Assistant Director of Resident Care is responsible for overseeing and enhancing the resident care experience. This role involves managing daily wellness administration tasks, ensuring compliance with care standards, coordinating with other ancillary health providers and leading the resident care team to provide high-quality, individualized care for the residents.

POSITION REQUIREMENTS / QUALIFICATIONS:
Must pass State and Company criminal background/drug screens. 
  • Must possess a current, unencumbered license to practice as an LPN in the State and have graduated from an accredited nursing program. 
  • Must possess current CPR Certificate. 
  • Two (2) years clinical or direct care experience in an assisted living environment required. 
  • Three years’ experience in a position with management and leadership responsibilities to include responsibility or significant involvement with hiring, discipline, termination, evaluation, training, goal setting and follow up. 
  • Working knowledge of pertinent State Regulations. 
  • Proficiency in or ability to use clinical software systems, such as PointClickCare (PCC) and OnShift. Must demonstrate competency in the following areas: 
  • Read, write, speak and understand the English language. 
  • Make independent decisions when circumstances warrant such action. 
  • Interpret and implement written or oral policies, procedures, and instructions. 
  • Proven leadership skills with the ability to manage, coach, and develop a team. 
  • Excellent organizational and time management skills, with the ability to handle multiple tasks and priorities. 
  • Strong communication skills, both written and verbal. 
  • Ability to make independent decisions and solve problems effectively. 
  • Commitment to providing high-quality care and enhancing the resident experience. 

ESSENTIAL DUTIES:
People Leadership: 
  • Manage overall daily OnShift compliance, including schedule implementation, daily updates, and messaging. 
  • Ensure new hires complete onboarding training, particularly compliance-related training. 
  • Recognize and nominate high-performing team members for recognition programs and milestone awards. 
  • Conduct interviewing and hiring activities for direct reports. 
  • Provide coaching, development, and performance feedback through regular 1:1 meetings, fostering a positive and productive work environment. 
  • Deliver timely performance reviews and merits to team members. 
  • Ensure timely and effective performance reviews and merit adjustments. 
  • Participate in and provide recommendations for the hiring and potential disciplinary actions for team members. 

ESSENTIAL RESPONSIBILITIES: 
Promotes and protects residents’ rights, treats residents with dignity and respect. 
Ensure the confidentiality of all residents is respected at all times (i.e., when answering telephone and/or speaking to co-workers). 
  • Approach all residents in a kind, gentle and friendly manner. 
  • Respect for the resident’s dignity and privacy is consistently provided. 
  • Maintain the confidentiality of all resident information. 
  • Demonstrate a courteous, polite, and friendly attitude with residents, families, and visitors. 
  • Demonstrates active listening techniques, gains support through effective relationships, treats others with dignity and respect and seeks feedback. 
  • Attends in-services and educational programs and attends continuing education as required. 
  • Respond to the needs of residents, families and visitors by providing immediate assistance. 
  • Function as a member of the team, assisting and supporting co-workers as needed. 
  • Use personal protective equipment when at risk of exposure to blood or other potentially hazardous body fluids and all other times indicated by facility policies and procedures. 
  • Reports any signs of rodent or pest infestation to the supervisor immediately. 
  • Familiarize self with Material Safety Data Sheets (MSDS) and Universal Worker Precautions for all housekeeping chemicals and cleaning supplies. 
  • Reports injury to self and others to supervisor immediately. 
  • Participants in the facility’s Quality Improvement program, as directed.
  • Comply with all documentation policies/procedures.   
  • Use proper body mechanics when bending or lifting. 
  • Maintain knowledge of and comply with the community’s Infection Prevention policies and procedures. 
  • Know the community’s disaster and fire safety policies and procedures, including the location and correct use of the fire alarm system. 
  • Perform all duties according to policy in a professional manner. 
  • Comply with community attendance policies. 
  • Comply with community dress code policies. 
  • Attend scheduled staff meetings and/or in-service programs. 


About Coral Oaks:

The Five Star ExperienceOur name reflects the level of service excellence we strive to maintain every day in every one of our senior living communities across the country. With a solid expertise in both senior living and hospitality, we put people first and never stop seeking ways to improve the lives of our residents and the products and services we deliver.When it comes to senior living, there are many options to choose from and it can be quite challenging to know how to judge what’s best for you or your loved one. When you see the name Five Star, we want you to feel confident in our commitment to delivering the quality care and services you need. Always wrapped in our warm, welcoming, hospitable ways; but never in a cold, clinical, or non-engaging manner. Award-winning health and wellness programs, delicious and nutritious dining options, comfortable and stylish furnishings, and a specially trained and highly compassionate staff make for a warm, comfortable environment that meets the industry-leading high standards we set for ourselves.The Five Star ExperienceOur Pillars and Values.You can find it in our pillars, which represent our promise to excel in each of three critical areas: Health & Wellness, Warmth & Hospitality, and Dining & Nutrition. You can also find it in our values:Putting people first – we respect and empower residents, their families, and all our employees throughout every communityActing with integrity – we are trusting and trustworthy, honest and fairMinding the business – we have a solid financial base, enabling us to invest in our staff and our communitiesListening and acting decisively – we always seek to improve and we take swift action when necessaryWorking to be our best – we go the extra mile to ensure that our senior living communities offer the best, most effective services and programming, and provide a secure, comfortable home for our valued residentsThe Five Star ExperienceWhat Makes Five Star Different?There are many other providers of senior living services; one of the things that differentiates Five Star from its competitors is our commitment to delivering an exceptional product backed by great processes with highly skilled professionals who serve from the heart. Additionally, our full-service model – in which many of our communities offer multiple senior living options (including independent and assisted living, rehabilitation, and skilled nursing care) – means that seniors can access the services they need as their situation changes over time.The Five Star ExperienceWhat does “Five Star” really mean?What does “Five Star” really mean? Exceptional comfort and care for residents, peace of mind and assurance for family members, commitment and rewards for employees, and a promise that every Five Star Senior Living community will meet and exceed the high standards we set for ourselves.

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