Dining Room Manager

1 week ago

Savannah, United States Savannah Square Full time
REPORTS TO: Food & Beverage Director/Culinary Director
SUPERVISES: Servers
POSITION TYPE: Hourly Non-Exempt

SUMMARY OF POSITION: The Dining Room Manager is responsible for overseeing all activities in the dining venues throughout the community, ensuring high levels of resident satisfaction. This role involves supervising meal service procedures, coordinating with production staff, managing inventory, and leading the dining team. The Dining Room Manager works closely with community leadership to support overall community goals and enhance the dining experience for residents.

POSITION REQUIREMENTS / QUALIFICATIONS:
  • Must be at least 21 years of age.
  • Must pass State and Company criminal background/drug screens.
  • Minimum of 3-5 years of experience in a dining management role, preferably in a senior living or hospitality environment.
  • Knowledge of state and federal regulations governing food service operations.
  • Basic computer skills.
  • CPR certification desired.

Must demonstrate competency in the following areas:
  • Read, write, speak and understand the English language.
  • Make independent decisions when circumstances warrant such action.
  • Interpret and implement written or oral policies, procedures, and instructions.
  • Ability to move throughout the dining areas and engage with residents and staff.
  • Must be able to perform physical activities such as lifting, bending, and reaching.
  • Ability to respond quickly to emergency situations. 

ESSENTIAL DUTIES:
1. People Leadership:
  • Coach, develop, and provide feedback to dining team members, recognizing high performance and managing performance issues.
  • Ensure new hires complete onboarding training, particularly compliance-related training.
  • Enter team member schedules into OnShift.
  • Conduct effective and efficient onboarding and orientation of new team members according to FVE expectations.
  •  Provide regular 1:1 meetings with team members and review action plans based on comment cards biweekly with the Executive Director. o Deliver timely performance reviews and merit adjustments.
  • Participate in monthly team member meetings and in-service training sessions.
  • Participate in and provide recommendations for the hiring and potential disciplinary actions for dining team members.
2. Resident Experience:
  • Coordinate all activities in the dining venues throughout the community, including IL/AL and BTR.
  • Supervise all meal service procedures from the time the resident/guest arrives through departure to ensure high levels of resident satisfaction.
  • Attend monthly dining meetings with residents, following up on resident requests within 30 days.
  • Work with the Food & Beverage Director to create and execute monthly "pop-up" events to enhance resident engagement and satisfaction.
3. Community Leadership:
  • Participate in daily stand-ups and collaborate with community leadership on business transformation and annual processes/activities, such as NOURISH You implementation.
  • Participate in monthly team member meetings and in-service training sessions.
4. Dining Operations:
  • Work with production staff on daily menus, resident counts, and guests scheduled for each meal.
  • Conduct open and closing checklists to ensure shift readiness.
  • Participate in daily line-ups prior to meal service, ensuring all dining team members are present using Compass agendas and providing additional information and direction as needed.
  • Maintain inventory of all items needed to deliver meals to residents, including linen, small wares, and equipment, and work with the Director to order replacement items as needed.
  • Complete monthly sanitation audits and develop plans to correct non-compliant items.

ESSENTIAL RESPONSIBILITIES:
  • Promotes and protects residents’ rights, treats residents with dignity and respect.
  • Ensure the confidentiality of all residents is respected at all times (i.e., when answering telephone and/or speaking to co-workers).
  • Approach all residents in a kind, gentle and friendly manner. Respect for the resident’s dignity and privacy is consistently provided. Maintain the confidentiality of all resident information.
  • Demonstrate a courteous, polite, and friendly attitude with residents, families, and visitors.
  • Demonstrates active listening techniques, gains support through effective relationships, treats others with dignity and respect and seeks feedback.
  • Attends in-services and educational programs and attends continuing education as required.
  • Respond to the needs of residents, families and visitors by providing immediate assistance.
  • Function as a member of the team, assisting and supporting co-workers as needed.
  • Use personal protective equipment when at risk of exposure to blood or other potentially hazardous body fluids and all other times indicated by facility policies and procedures.
  • Reports any signs of rodent or pest infestation to the supervisor immediately.
  • Familiarize self with Material Safety Data Sheets (MSDS) and Universal Worker Precautions for all housekeeping chemicals and cleaning supplies.
  • Reports injury to self and others to supervisor immediately.
  • Participants in the facility’s Quality Improvement program, as directed.
  • Comply with all documentation policies/procedures.
  • Use proper body mechanics when bending or lifting.
  • Maintain knowledge of and comply with the community’s Infection Prevention policies and procedures. 
  • Know the community’s disaster and fire safety policies and procedures, including the location and correct use of the fire alarm system.
  • Perform all duties according to policy in a professional manner.
  • Comply with community attendance policies.
  • Comply with community dress code policies.
  • Attend scheduled staff meetings and/or in-service programs.

PHYSICAL DEMANDS:
Frequently:
  • Stand and walk for extended periods of time, carry, reach, bend, finger, grasp and feel.
  • Required to hear and/or write and may be required to move furniture.
  • Lift up to 25 pounds.
Occasionally:
  • Lift/move/push or pull up to 50 pounds.
  • Must be in good general health and demonstrate emotional stability.
  • Must be able to cope with the mental and emotional stress of the position which includes adherence to strict time constraints.
  • Able to physically assist senior living residents with their activities of daily living.

EXPOSURE RISKS:
  • Is subject to potential exposure to infectious waste, disease, conditions, etc., including but not limited to, TB, HIV and Hepatitis B. 

  • Dining Room Manager

    1 day ago

    Savannah, Georgia, United States Savannah Square Full time

    Job SummaryThe Dining Room Manager is responsible for overseeing all activities in the dining venues throughout the community, ensuring high levels of resident satisfaction. This role involves supervising meal service procedures, coordinating with production staff, managing inventory, and leading the dining team. The Dining Room Manager works closely with...

  • Dining Room Host

    5 days ago

    Savannah, Georgia, United States Oaks Senior Living Full time

    Job Title: Dining Room Host/HostessOaks Senior Living is seeking a compassionate and detail-oriented Dining Room Host/Hostess to join our team. As a Dining Room Host/Hostess, you will play a vital role in ensuring our residents receive exceptional dining experiences.Responsibilities:Serve food and beverages to residents in a professional and caring...

  • Dining Room Attendant

    3 weeks ago

    Savannah, Georgia, United States The Landings Club, Inc. Full time

    Job Title: Dining Room AttendantThe Landings Club, Inc. is seeking a highly motivated and customer-focused Dining Room Attendant to join our team. As a Dining Room Attendant, you will be responsible for providing exceptional service to our members and guests in a fast-paced dining environment.Responsibilities:Provide prompt and courteous service to members...

  • Dining Room Attendant

    22 hours ago

    Savannah, Georgia, United States The Landings Club, Inc. Full time

    Job Title: Dining Room AttendantJob Summary: We are seeking a skilled Dining Room Attendant to provide exceptional service and genuine hospitality to our members and guests.Responsibilities:Greets and communicates with all members in a warm, courteous, and prompt manner.Presents menu descriptions to members, demonstrating a thorough knowledge and...

  • Dining Room Attendant

    5 days ago

    Savannah, Georgia, United States The Landings Club Full time

    Job Title: Dining Room AttendantThe Landings Golf and Athletic Club is a private luxury residential club on Skidaway Island dedicated to providing members with an active lifestyle through resort-class amenities. Located 12 miles from historic Savannah, our Club offers members access to six championship golf courses, 31 tennis courts, 15 pickleball courts,...

  • Dining Room Support Staff

    2 months ago

    Savannah, Georgia, United States Vic's River Grill Full time

    Vic's River Grill is seeking dedicated individuals to join our team as Dining Room Support Staff. In this role, you will play a vital part in ensuring our guests have a memorable and enjoyable dining experience. As a Dining Room Support Staff member, your primary responsibilities will involve providing exceptional service by assisting servers and bartenders...

  • Dining Room Attendant

    20 hours ago

    Savannah, Georgia, United States The Landings Club Full time

    Job Summary:This role represents exceptional service and genuine hospitality while assisting servers and managers with memorable member and guest dining experiences.Responsibilities:Greets and communicates with all members in a warm, courteous, and prompt manner.Presents menu descriptions to members, demonstrating a thorough knowledge and understanding of...

  • Server Assistant

    18 hours ago

    Savannah, Georgia, United States Chatham Bars Inn Full time

    Job OverviewChatham Bars Inn, a Forbes Travel Guide Five Star Hotel, seeks a skilled Server Assistant to join its high-energy team on Cape Cod. This role involves supporting servers in the dining room by setting and resetting tables, refreshing water, and providing exceptional service to guests.Key Responsibilities:Assist servers in the dining room by...

  • Dining Room Host/Hostess

    5 hours ago

    Savannah, Georgia, United States Oaks Senior Living Full time

    Oaks Senior Living is seeking a compassionate and detail-oriented Dining Room Host/Hostess to join our team. As a key member of our food service team, you will play a vital role in ensuring our residents receive exceptional dining experiences.Responsibilities:Serve food and beverages to residents in a professional and caring mannerAssist with meal...

  • Server - Dining Experience

    4 weeks ago

    Savannah, Georgia, United States Thrive Senior Full time

    Job Title: Server - No Late EveningsAt Thrive Senior Living, we are seeking a skilled and friendly Server to join our team. As a Server, you will be responsible for providing exceptional dining experiences to our residents and guests in a warm and welcoming environment.Responsibilities:Take meal and beverage orders and serve requested items according to...

  • Server - Dining Experience Specialist

    4 days ago

    Savannah, Georgia, United States THRIVE Full time

    Job Title: Server - Dining Experience SpecialistAt Thrive Senior Living, we are seeking a skilled and friendly Server to join our team. As a Server, you will play a vital role in providing exceptional dining experiences for our residents and guests.Responsibilities:Provide exceptional dining experiences for residents and guests, ensuring high-quality service...

  • Dining Experience Coordinator

    18 hours ago

    Savannah, Georgia, United States Summer Breeze Senior Living Full time

    At Summer Breeze Senior Living, we are seeking a skilled Dining Experience Coordinator to join our team. As a key member of our dining staff, you will be responsible for creating a warm and welcoming atmosphere for our residents and their guests.Key Responsibilities:Take residents' dining orders in a friendly and attentive mannerConfirm orders to ensure...

  • Dining Experience Specialist

    18 hours ago

    Savannah, Georgia, United States Summer Breeze Senior Full time

    Job Summary:As a Dining Experience Specialist at Summer Breeze Senior, you will be responsible for creating a warm and welcoming atmosphere for residents and their guests. Your primary goal will be to ensure that every dining experience is exceptional, exceeding expectations and building strong relationships with our community members.Key Responsibilities:...

  • Dining Service Associate

    3 days ago

    Savannah, Georgia, United States Summer Breeze Senior Living Full time

    Job SummaryAt Summer Breeze Senior Living, we are seeking a skilled Server to join our team. As a Server, you will play a vital role in creating a warm and welcoming dining experience for our residents and their guests.Key ResponsibilitiesTake residents' dining orders in a friendly and attentive manner, ensuring their needs are met and exceeded.Confirm...

  • Senior Dining Aide

    3 days ago

    Savannah, Georgia, United States Oaks Senior Living, LLC Full time

    Job SummaryOaks Senior Living, LLC is seeking a compassionate and detail-oriented Senior Dining Aide to join our team. As a key member of our dining services team, you will play a vital role in ensuring our residents receive exceptional meal service in a professional and caring manner.Key Responsibilities:Prepare and serve meals to residents in a timely and...

  • Sales Associate

    1 day ago

    Savannah, Georgia, United States Rack Room Shoes Full time

    Job SummaryAs a Sales Associate at Rack Room Shoes, you will be responsible for providing excellent customer service and creating a positive shopping experience for our customers. You will be the face of our brand, and your role will be crucial in driving sales and achieving company goals.Key ResponsibilitiesProvide exceptional customer service and ensure a...

  • Patient Dining Associate

    3 weeks ago

    Savannah, Georgia, United States Compass Group, North America Full time

    Job SummaryWe are seeking a Patient Dining Associate to join our team at Morrison Healthcare. As a Patient Dining Associate, you will play a vital role in providing exceptional patient care and ensuring that our patients receive the highest quality food and nutrition services.Key Responsibilities:Help patients understand their menu selections and work with...

  • Barista

    4 weeks ago

    Savannah, Georgia, United States Aladdin Campus Dining Full time

    About the Role:We are seeking a skilled and enthusiastic Barista to join our team at Savannah State University. As a key member of our education segment, you will have the opportunity to serve a diverse clientele daily, providing exceptional customer service and ensuring a positive experience for our students, faculty, and staff.Key Responsibilities:Prepare...

  • Patient Dining Associate Dietary Aide

    2 weeks ago

    Savannah, Georgia, United States Morrison Healthcare Full time

    Job OpportunityMorrison Healthcare is seeking a Patient Dining Associate Dietary Aide to join our team. As a Patient Dining Associate Dietary Aide, you will play a vital role in providing exceptional patient care and ensuring the highest level of customer satisfaction.Key ResponsibilitiesAssist patients in making menu selections and ensure that their orders...

  • Room Attendant

    2 months ago

    Savannah, United States Hotel Bardo Savannah Full time

    Hotel Bardo Overview: LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions...