Service Technician
2 weeks ago
Technical:
- Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.
- Performs full range of product repair, customer training, equipment and work flow observation, and engages in problem solving sharing solutions to improve methods.
- Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
- Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant
documentation/instruction. Performs the same for equipment operations. - Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments and potential issues relevant to assigned roles and responsibilities.
- Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
- Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs.
- Responsible for managing own time and schedule and assists in support of solutions time/schedule.
- Effectively executes all required workload management and call handling procedures, using current field call management requirements.
- Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.
- Complies with all company policies and completes administrative tasks in an accurate and timely manner.
- Performs administrative duties as assigned including maintaining required logs, processes and reports.
- Completes all required administrative tasks in an accurate and timely manner.
- Accounts for all time and activity by recording information through the proper tracking system.
- Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills
accordingly. - Performs other duties as assigned.
About Ricoh:
Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.
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