Inside Sales Support Specialist
3 weeks ago
- Customer Support & Follow-Up: Provide timely feedback and follow-up on the status and performance of tasks to customers. Act as a point of contact for customer concerns and complaints, ensuring prompt and satisfactory resolution.
- Compliance: Practice and ensure compliance with all organizational policies and procedures, maintaining high standards in all customer interactions.
- Product & Customer Knowledge: Develop a strong understanding of our products and services, as well as customer profiles and needs, to better serve our clients.
- Quote Calculation: Prepare accurate and timely quotes for customers, ensuring all pricing aligns with company standards.
- Order Processing: Produce and administer accurate and timely orders for customers, following the processes instilled by the company and ensuring accuracy.
- Special Projects & Collaboration: Participate in special projects and contribute to company initiatives as needed. Actively engage in team meetings and contribute insights that support company growth and customer satisfaction.
- Contract & Pricing Renewal: Prepare renewal contracts and updated pricing for existing clients to ensure continued satisfaction and retention.
- Reporting & Data Management: Prepare and submit necessary reports, compiling relevant data to aid in management decision-making.
- Other Duties: Perform other related duties as assigned by management, remaining flexible and ready to assist in various aspects of the sales process.
Qualifications:
- Proven experience in sales support or customer service
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency in relevant software for quote calculation and reporting
- Knowledge of industry-related products and services (or willingness to learn)
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