Reservations Coordinator

2 weeks ago

Hinckley, United States Grand Casino Full time $18 - $23
The OpportunityResponsible for the successful overall success of the coordination of activities and events for Reservations, ensuring maximum occupancy and optimum Guest service satisfaction.

What You Get to Do
  • Supports Front Desk operations and Player Development in relation to Hotel, Golf, and Event bookings.
  • Maintains a thorough and complete knowledge of all departmental processes / procedures and assists in administrating them.
  • Assists in monitoring and completing OTA notifications for Hotel Reservations.
  • Assists in monitoring and updating OTA sites to ensure accurate information is being delivered to Guests.
  • Assists in monitoring and updating Grand Casino Website to ensure up-to-date information related to Hotels, Food/Beverage, Spa and Golf.
  • Manage emails that are sent to CRS@grcasinos.com.
  • Build and manage group blocks for Player Development and Convention Sales.
  • Assists with monitoring calls to ensure Guest service standards are met.
  • Handle Guest requests, complaints or problems in a prompt and courteous manner and exhibit discretion in identifying Guest service situations that requires the Managers attention.
  • Completed internal reservation bookings, including Band and Entertainment bookings, as well as other internal bookings that arise.  Including proper back-up paperwork, such as internal billing forms.
  • Assists with building system required Offers, Rates plans, and other system related requirements.
  • Maintain a strong working knowledge of the current software functionality.
  • Ability to enforce policy and practice regarding player’s club, room booking practice, complimentary offerings.
  • Monitor quality of transactions through systematic review of CRS Representative operational/system activities, including but not limited to loss of business, rate plan/rank tier verification, merging Guest profiles etc.
  • Excellent communication skills and good relations with all other departments.
  • Must be readily accessible to fellow Associates during the assigned shift.
  • Held accountable to a high degree for maintaining confidentiality of Guest and Associate information. 
  • Completes Cash/Gift Card transactions and reporting to accounting.
  • Creatively resolves problems within the operation by listening to ideas, probable solutions and addressing potential conflicts.
What You Get to Do
  • Values based leader and active role model in living and teaching the MLCV Way
  • Trustworthy and collaborative relationships with others
  • Delivering Guest service that is more immersive, customized, and responsible to changing expectations.
What We Look for In a Person
  • Serves and develops others by building relationships.
  • Fosters an inclusive workplace where inclusion and individual differences are valued.
  • Collaborates across boundaries to achieve common goals.
  • Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
  • Sets direction and influences others to translate vision into action.
  • Demonstrates drive for continued personal and professional growth.
What We Offer You
  • We have a fun, energetic personality and are adventurous, creative, and open minded.
  • We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
  • Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
  • We are a career accelerant, which means developing our Associates is one of our main priorities.
  • We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
  • A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies You
  • Minimum of one (1) year of experience in hotel reservations/call center.
  • Minimum of one (1) year supervisory experience and/or completed program/development plan.
  • Must be able to secure license from Gaming Regulatory Authority.
  • Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
  • Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

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