Communication Center Director
2 weeks ago
- Bachelor's degree in relevant discipline.
Responsibilities:
- Create effective customer service procedures, policies, and standards.
- Ability to review/refine processes and look at opportunities to establish efficiencies.
- Develop objectives for the call center’s day-to-day activities.
- Map the customer’s journey and address any funnels and bottlenecks.
- Conduct periodic surveys of customers and potential customers to ensure quality control
- Collect and analyze call center statistics (hold times, abandoned calls, customer service metrics
- Prepare reports for different departments and upper management.
- Conduct effective resource planning to maximize the productivity of resources.
- Ensure that technology is utilized to a maximum.
- Hire, coach, and provide training to personnel to maintain high customer service standards.
Skills and Abilities:
- Must be detailed and methodical. Have the expertise to drill down.
- Expert in Hiring, training, coaching, leading, and continually raising the bar.
- Must be an organized, reliable, and results-driven professional.
- Proficient in MS Office and call center equipment/software programs.
- Knowledge of performance evaluation and customer service metrics.
- Solid understanding of reporting and budgeting procedures.
- Proven experience as a call center manager or similar position.
- 3+ years of experience in telemarketing or an inbound call center environment.
- Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
- Outstanding communication and interpersonal skills.
About D4C Dental Brands:
Exclusively Supporting Pediatric and Orthodontic Practices.As the fastest growing and largest pediatric dental and orthodontic specialty network in the United States; our success comes from our focus on supporting high quality patient care and our shared vision of “Raising the Standard in children’s oral health."
-
Memory Care Director
3 days ago
Woodstock, United States Manor Lake Hickory Flats Full timePurposeTo develop, coordinate and implement programs and services for residents with cognitive impairment; to provide a therapeutic environment that maintains each resident's highest level of well being of mind, body and spirit.Essential FunctionsJob FunctionsDirect and supervise Memory care staffCoordinates the implementation of the Memory Care Program...
-
Call Center Representative
3 days ago
Woodstock, United States Darwill, Inc. Full timeRoss Media is a leading provider of integrated automotive direct marketing and advertising solutions. Ross Media partners with over 1500 automotive dealerships across the United States, addressing complex marketing and communication needs. Ross Media Call Center, Representative, Manufacturing, Retail, Automotive, Marketing
-
Call Center Representative
7 days ago
Woodstock, United States Darwill Full timeJob Type Full-time, Part-time Description Overview: Ross Media is a leading provider of integrated automotive direct marketing and advertising solutions. Ross Media partners with over 1500 automotive dealerships across the United States, addressing complex marketing and communication needs. Ross Media works alongside OEM brands to ensure all our campaigns...
-
Call Center Representative
3 days ago
Woodstock, United States Darwill, Inc. Full timeJob Type Full-time, Part-timeDescriptionOverview: Ross Media is a leading provider of integrated automotive direct marketing and advertising solutions. Ross Media partners with over 1500 automotive dealerships across the United States, addressing complex marketing and communication needs. Ross Media works alongside OEM brands to ensure all our campaigns meet...
-
Lead Teacher
1 week ago
Woodstock, United States LUMA LEARNING CENTER Full timeJob DescriptionJob DescriptionDirect children in activities designed to promote intellectual and creative growthCreate a fun and inviting classroom environmentCreate and develop lesson plans based on monthly themesEstablish and maintain positive relationships with peers and parentsCommunicate with parents on students' growth and progressEnsure the health...
-
Work-Life Balance
Found in: beBee jobs US - 2 weeks ago
Woodstock, Georgia, United States Affordable Vet Center Full timeAffordable Vet Center is looking for a team-oriented veterinarian to join our collaborative small animal hospital in a full-time or part-time capacity Equipped with a full surgery suite and state-of-the-art equipment, Affordable Vet Center offers a great blend of a community-focused practice with the feel of a modern clinic. Our staff to doctor ratio is 2.5...
-
Rn Weekend Supervisor
3 days ago
Woodstock, United States Woodstock Nursing & Rehabilitation Center Full timeWoodstock Nursing & Rehabilitation Center - Duties of RN Supervisor: • Directs and assists in patient/resident care given by other nursing personnel.• Supervises and assesses the competence and performance of nursing staff as related to position description, standards of care and facility policies.• Participates in the interdisciplinary care approach...
-
Full Time Med-Peds Physician
Found in: beBee jobs US - 3 weeks ago
Woodstock, Georgia, United States Morris Heights Health Center Full timeAunt Martha's Health & Wellness - Full TimeHours:Monday - Friday | One Half-Day Saturday per Month | 10 Hour Shifts 4 Days per Week or 8 Hour Shifts 5 Days per WeekEmployedMD/DONew GraduatesCall Schedule: Phone Only | Rotated Weekly Every 7 WeeksLoan RepaymentCompensation: - Salary and Quarterly BonusesBenefits: - Medical/Dental/Vision- Malpractice/Tail...
-
Teacher @ Early Education
2 weeks ago
West Woodstock, United States The Mill School Full timeJob DescriptionJob DescriptionSummaryWe are seeking 1 teacher and / or teacher associate for our new child care center in Woodstock, Vermont. To learn more, please visit www.themillschool.com.A teacher is at least twenty (20) years of age and meets one of thefollowing qualifications: At least a Vermont Early Childhood Career Ladder Level Four (4) Aor B...
-
Front Desk Receptionist
2 weeks ago
Woodstock, United States Crossroads Care Center Full time**JOB DESCRIPTION** **LOCATION** LOGIN Front Desk Receptionist Crossroads Care Center of Woodstock DESCRIPTION **Wednesdays & Thursdays 4:00 pm - 8:00 pm** **Every other weekend (Saturday & Sunday) 8:00 am - 4:00 pm** $11.00 **Duties and Responsibilities** * Demonstrates positive customer service when performing the role of Receptionist, with residents,...
-
2-5pm After Care Teacher @ Early Education
3 weeks ago
West Woodstock, United States The Mill School Full timeJob DescriptionJob DescriptionSummaryWe are seeking 1 after care teacher and / or teacher associate for our new child care center in Woodstock, Vermont. To learn more, please visit www.themillschool.com.A teacher is at least twenty (20) years of age and meets one of thefollowing qualifications: At least a Vermont Early Childhood Career Ladder Level Four (4)...
-
Grounds Seasonal Worker
Found in: Talent US C2 - 2 weeks ago
Woodstock, United States Woodstock Community Unit School District 200 Full timeThis is a temporary seasonal position for the summer. PERFORMANCE RESPONSIBILITIES : Performs landscape maintenance in the district’s planted areas; works with trees, shrubs, ground covers and lawns. Performs fertilizing, trimming, pruning, watering and mowing. Maintains any sprinkler systems. Performs growing season activities such as edging,...
-
Teachers
3 weeks ago
Woodstock, United States Luma Learning Center Full timeJob DescriptionJob DescriptionSummaryInstruct preschool-aged children and toddlers in activities designed to promote social, physical, and intellectual growth.DutiesPlanning and Implementing LessonsCreating a Safe and Engaging EnvironmentTeaching and Facilitating LearningAssessing and Monitoring Child ProgressCommunication with Parents and...
-
Finance Manager
4 days ago
Woodstock, United States Two Rivers-Ottauquechee Regional Commission Full timeThe Two Rivers-Ottauquechee Regional Commission (TRORC) seeks a highly skilled, self-motivated, full-time (37.5 hrs/wk) Finance Manager. Part-time and hybrid arrangements (at least 20 hours or more) may be possible. Working directly with the Executive Director, responsibilities include management of TRORC financial accounts (A/P and A/R), completing payroll,...
-
Janitor
2 weeks ago
Woodstock, United States Hearth & Home Technologies Full timeJanitor - Randolph VT Foundry Location 9am - 5:30pm M-F Purpose Statement Performs a full range of custodial functions and other duties as assigned on a daily basis. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,...
-
Janitor
Found in: Lensa US P 2 C2 - 2 hours ago
Woodstock, United States Hearth & Home Technologies Full timeJanitor - Randolph VT Foundry Location 9am - 5:30pm M-F Purpose Statement Performs a full range of custodial functions and other duties as assigned on a daily basis. Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,...
-
Teachers at Towne Lake KinderCare
Found in: Talent US C2 - 3 weeks ago
Woodstock, United States Kinder Care Full timeFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award , we offer a variety of early education and child care options for families. We pave the way for their lifelong learning...
-
Body Technician
Found in: Lensa US P 2 C2 - 2 weeks ago
Woodstock, United States Crash Champions Full time**Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...
-
Registered Behavior Technicians
2 weeks ago
Woodstock, United States North GA Autism Center Full timeJob DescriptionJob Description**Job Summary:**Join our dynamic team as a Registered Behavior Technician (RBT) and make a difference in the lives of individuals with autism or other developmental disabilities! As an RBT, you'll be at the forefront of providing one-on-one behavior therapy services under the guidance of a Board Certified Behavior Analyst...
-
Registered Behavior Technicians
4 days ago
Woodstock, United States North GA Autism Center Full timeJob DescriptionJob Description**Job Summary:**Join our dynamic team as a Registered Behavior Technician (RBT) and make a difference in the lives of individuals with autism or other developmental disabilities! As an RBT, you'll be at the forefront of providing one-on-one behavior therapy services under the guidance of a Board Certified Behavior Analyst...