Training & Development Manager - Economic Services Division

2 weeks ago

Charlotte, United States Mecklenburg County Full time
Follow Your Calling, Find Your Career
Please apply by:  Thursday, May 30th, 2024
Salary Range: $73,364.00 to $91,705.00 per year.  This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.  Join us and build an exceptional experience for yourself, and a better working world for all.
The Department of Community Resources provides individuals and families with immediate access to a diverse range of Mecklenburg County Health and Human Services programs and community partner services in Community Resources Centers throughout the County. 
The Economic Services Division of DCR administers federal and state-mandated programs for eligible families.  ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Work First Employment Services, Medicaid for Family & Children, Adult Medicaid, Energy Assistance, and Emergency Assistance programs.

Position Specific Information
The Economic Services Division is looking for an innovative and strategic thinking Quality & Training Manager to lead division responsibilities including, but not limited to, curriculum development, utilizing tracking & reporting for staff training, new supervisor orientation, team development & retention, and assessing division-wide accountability & leadership development needs.  

Position Summary | 
Plan, coordinate, and manage human services programs. This position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements.

Essential Functions |  
  •  Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations
  •  Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines
  •  Review information with teams or staff members to provide guidance and direction in the delivery of services
  • Establish performance objectives, conducts periodic reviews and monitors progress
  •  Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
  •  Review and audit staff cases and workloads to prioritize duties and referrals for new cases
  •  Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
  •  Complete monthly and quarterly program reports; review and analyze reports and statistics for continuous awareness of program operation
  •  Develop program goals, objectives, and strategies to provide direct assistance to customers
  •  Identify information and resources necessary to assess community needs
  •  Plan and assign responsibility for staff orientation and development ·   Some positions may be required to supervise enrollment and eligibility activities performed in the NC FAST system
  •  May be required to staff shelters in the event of a disaster. 

Minimum Qualifications |
Experience:  Minimum of six years of experience in area of assignment, including one year of supervisory experience or completion of an approved supervisory training program | 
Education:  Bachelor's Degree in Human Services or related field. | 
Combination of relevant education and relevant experience accepted?  Yes | 
Licenses and Certifications
  • Requires a valid North Carolina or South Carolina Driver's License
  • Requires the ability to obtain and maintain a Mecklenburg County Driving Privileges |  

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