Admissions Advisor

2 months ago

Culver City, United States Centered Health Full time $23 - $28
MAKE A DIFFERENCE IN THE LOS ANGELES AREA - JOIN OUR ADMISSIONS TEAM TODAY
If you have mental health admissions experience and the ability to manage multiple priorities in a fast-paced environment, this is the position for you.

ADMISSIONS ADVISOR
Location: Onsite in Culver City, CA
Hours: Monday through Friday 9:00am to 5:30pm
Pay: $23-$28 per hour PLUS incentive bonus, paid out monthly

Reporting to the Admissions Supervisor, you will coordinate admissions for all incoming and potential clients, and answer all of their questions throughout the admissions process. This will include ensuring a match between the potential client's needs and the various Centered Health facilities, services, and programs.

Your specific responsibilities will include:
  • Answering phone calls for referral to treatment.
  • Obtaining personal information from a caller for financial obligations, medical/mental health necessities, legal obligations, family/social support, and employment/employer information.
  • Interacting with individuals who may have mental health issues and their families.
  • Completing all intake documents, and preparing and developing treatment files at time of patient admission.
  • And more.

You will bring:
  • A high school diploma or GED is required.
  • 3+ years of mental health or hospital admissions experience required; 5+ years of experience preferred.
  • 3+ years of pre-admission assessment experience required; 5+ years of experience preferred.
  • 3+ years of experience managing clinician-based referrals and clinician engagement required.
  • 3+ years of experience reviewing and speaking to private insurance and other financial obligations, with high proficiency with out-of-network services required.
  • Ability to work in a fast-paced environment with effective time management and prioritization skills.
  • Proficiency in SalesForce and EMR software, preferably KIPU, is required.
  • Bilingual Spanish and English are highly preferred.
  • Professional level phone etiquette with the ability to provide empathy and understanding.
  • A genuine desire to work with the population of clients we serve.
  • Experience with high-touch, high-need clientele.
  • Ability to exercise professional judgment in performing day-to-day activities, ensuring adherence to Centered Health policies and procedures.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Welcome to Centered Health. Our mission is to provide healing resources for all ages, battling mental health, substance abuse, and eating disorders. Our diverse network of behavioral health treatment centers ensures that clients receive individualized comprehensive care in the most appropriate setting. We look for team members who can grow, think, dream, create, and push the model of healthcare forward. We value achievers, leaders, and visionaries. Our goal is to value the skills each person brings and provide an environment that embraces diversity and rewards imagination and service delivery.

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