Clinical Quality Program Manager

3 weeks ago


Baton Rouge, United States Louisiana Primary Care Association Full time $59,550 - $110,650
Louisiana Primary Care Association

Position Description:
 Position Title:               Clinical Quality Program ManagerFulltime Exempt Supervisor:                    Director of Clinical Quality Supervises:                    Clinical Quality Coordinator, Community Health Navigator  Position Summary:      The Clinical Quality Program Manager is responsible for coordinating quality improvement efforts for LPCA including development, implementation, data collection and analysis; providing technical support and assistance; and engaging health center staff in continuous quality improvement to strengthen patient care. Responsibilities:Membership Management
  • Provide direct and indirect support to implement activities pertaining to clinicians and clinical programs for LPCA and its membership
  • Assist in the development and implementation of various related clinical initiatives 
  • Develop and maintain publication and resource library for inclusion on the website
  • Assist in the identification, application and reporting for various grant and funding opportunities
  • Participate in local, state, and national policy development

Clinical Network Support:
  • Assist in supporting organizations in their comprehensive orientation of new clinicians
  • Assist in identifying needs for continuing education and training through collaboration with existing organizations
  • Act as a central resource on issues related to clinical programs and practice
  • Gather technical and program information at conferences, meetings, and workshops, and provide to assure the provision of essential information to clinicians
Quality Improvement Technical Assistance to Health Centers:
  • Assist and coordinate programs and activities to ensure that health centers provide high quality patient care and engage in appropriate monitoring, utilization review, and clinical outcomes reporting
  • Assist with measuring and evaluating data to determine the ultimate impact of programs on both the clinic operations and patient outcomes
  • Helps to educate new clinicians and other staff on QI program and related requirements
  • Meet with internal and external audiences to identify and problem solve QI issues
  • Knowledge and understanding of various quality improvement concepts (including NCQA, HEDIS, PCMH, ACO) 
  • Knowledge of how to use computer applications including Microsoft Office and  spreadsheets. 
  • Provide individualized and appropriate supervision, including training, developing, guiding, and disciplining, according to the LPCA organizational chart.
 Minimum Qualifications: 
  • An understanding of community-based primary health care systems and programs and the needs of medically underserved populations is required. 
  • Formal education, organizational, adult and community education, program development, and grant writing and administration assistance preferred.
  • Must have demonstrated writing and communication skills and the ability to work with individuals from varied professional backgrounds and diverse cultures.  
  • Must be self-motivated, self-directed, flexible, and able to thrive in a complex and rapidly changing environment.
  • Bachelor’s degree preferred or equivalent education and experience.
  • Two to three years in healthcare quality data tracking and trending
  • Two years experience in program coordination in a community setting, education, management, adult education, and program development; or two years in a non-profit sector with grant-related activities and compliance
  • Experience in working with underserved and at-risk populations
  • Computer literate with strong skills in Microsoft Access, Excel Word, and PowerPoint applications, and the use of electronic communication technology
  • Ability to travel locally, within the region, and nationally
  • Exceptional verbal and written communication skills
  • Ability to manage continuous interaction with the public
  • Ability to thrive in a diverse, multi-cultural environment
  • Dependable transportation, valid driver’s license, and appropriate liability insurance required for frequent in-state travel


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