Wrecher Dispatch

GENERAL JOB DESCRIPTION:
The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services. Looking for a candidate that has customer service experience. Would like someone who has experience running multiple screens / programs as well as multi line phone. Need to perform well under pressure and during high call volume. Candidate will be dispatching for towing and road service nationwide.

Shifts will be:A : 700 am to 330 pm

B: 300 pm to 11 pm

Rotating Shifts

DUTIES & RESPONSIBILITIES:

• Receive Emergency and non-emergency phone calls and record applications information
• Enter data in the computer system and maintain logs and records of calls, activities, and other information
• Prioritize calls according to urgency and importance
• Understanding and providing an appropriate estimated time of arrivals
• Effectively determine which driver/operator and truck best fit the service requirements
• Monitor the route and location of drivers to coordinate and prioritize their schedule
• Communicate with drivers all pertinent information to complete the call
• Initiate activities to stay busy and productive during downtime
• Ability to stay calm under pressure
• Fast, accurate typing with experience in data entry
• Billing for auto clubs (AAA/Agero/Gelco and other parties)

EDUCATION & TRAINING:High school diploma or GED required; post-secondary education or coursework desired

KNOWLEDGE & EXPERIENCE:
Dispatching experience and knowledge is preferred
SKILLS & ABILITIES:

• Valid driver’s license with a clean driving record
• Maintain regular, consistent, and professional attendance, punctuality, and personal appearance
• Computer experience and competency required
• Have a clear and friendly phone voice
• Advanced customer service and communication skills
• Capable of working in a fast-paced environment including in emergency situations
• Ability to multi-task and be a self-motived team player

WORKING CONDITIONS / WORK ENVIRONMENTThe primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

About FleetPride, Inc.:

Pride is at the heart of our core values. We’re not only proud of our products and services, but we’re also proud of our employees and the team-oriented company we’ve built. If you also take pride in your work, you can grow your career across our retail stores, service team, and corporate office.With the largest footprint of heavy-duty truck and trailer parts locations in North America, we’re always looking for talented people to join our growing team. We have the right heavy-duty truck job for you

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