Automotive Parts Counter Person

1 month ago

Lehighton, United States Lehighton Ford Full time
The Automotive Parts Counter Person will perform a variety of customer services, stocking duties related to the receiving/sale/delivery of parts/accessories that contribute to the efficient/safe/profitable operation of the dealerships parts department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The successful candidate strives to exceed the agreed personal performance goals and embraces and models the company culture and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Demonstrate a commitment to superior customer services and ethical business practices.
  • Answers phone calls in a timely manner, providing price quotes and other information.
  • Sells parts to all customers, over the counter, through the shop, or on the phone.
  • Review’s part requests and estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
  • Notifies external customers (those without work to be completed at a dealership) when all parts have arrived and when they will be delivered or available for pickup.
  • Pulls orders for delivery to external customers, making sure all parts are tagged with customer names and job number.
  • Sets up orders for daily shipment, delivery, or pick-up.
  • Notifies Service Advisors when all parts have arrived for Repair Orders.
  • Provide service technicians with parts as required in a timely manner.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Process core/warranty/return merchandise as required at point of sale.
  • Replenishes assigned inventory daily.
  • When requested, receives payment from retail customers or obtains credit authorization.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issues and tracks requested shop tools to technicians.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Participates in all training programs that are made available and maintains required certifications.
  • Keeps current on new products and product updates.
  • Maintains professional appearance.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
  • Source and sell products/services to repair the problem and meet customer needs.
  • Follow prescribed cash/credit/check processing procedures.
  • Record all sales/customer transactions.
  • Perform routine housekeeping and cleanliness of products in the storage area.
  • Use dealership equipment and resources safely and proficiently.
  • Adhere to dealership guidelines regarding dress requirements.
  • Assist in handling customer complaints/concerns and implements corrective measures to remedy the problem.

QUALIFICATIONS/SKILL REQUIREMENTS:
  • The successful candidate has an internal and external customer focus with a high level of passion for success.
  • He/She demonstrates the ability to establish priorities, problem solves, and complete tasks in a timely manner with great attention to detail.
  • Excellent organizational skills.
  • Ability to speak and listen effectively.
  • Basic computer skills.
  • Dealer Management software (AUTOMATE) system experience is a plus, but not required.
  • Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment.
  • Highly detailed, motivated, and a strong sense of urgency, organized and energetic team player.

JOB EDUCATION/QUALIFICATIONS/CERTIFICATION REQUIREMENTS:
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Two to four years related experience and/or training; or equivalent combination of education and experience.
  • Valid and Clean PA Drivers' Licenses with no restrictions to operate a motor vehicle.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to tolerate occasional loud noise levels.
  • Must have full use of both hands to perform job duties.
  • Ability to bend/stoop/crouch/reach and handle tools.
  • Lift up to 75 lbs.
  • Tolerate occasional exposure to exhaust fumes or airborne particles.
  • Tolerate potential exposure to gasoline/battery acid/chemical cleaning materials/toxic materials commonly found in the motor vehicle service department.

HOURS OF WORK AND WORKING CONDITIONS:
  • Monday – Friday: as scheduled between dealership business hours.
  • Alternating Saturday and Thursday hours.
  • Some overtime may be required.
Note: Break and lunch periods will be scheduled by the supervisor based on workflow.

EEO STATEMENT:
Lehighton Ford is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. The individual may be required to take the substance or drug testing prior to or during employment.

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