Assistant Manager

5 months ago

Dallas, United States Hemline Full time
Assistant ManagerBusiness Name Holthausen Texas Inc DBA Hemline DallasReports To: ManagerClassification: Non-ExemptPosition Type: Full Time
This job description is designed to outline the primary duties, qualifications, and job scope for this particular position, but does not limit the employee or Hemline to only the work identified herein. It is our hope and expectation that employees will offer their services, experiences, ideas, and innovation as necessary to ensure the success of our endeavors.

Summary:At Hemline, every team member is passionate about building a company rooted in excellence. The Assistant Store Manager will support all efforts required to achieve individual store goals. Reporting to the respective store manager & store owner.

Tasks, Duties, & ResponsibilitiesSales Generation:
  • Consistently meet and exceed sales goals.
  • Develop store management and associate sales techniques.
  • Actively manage clientele applications.
  • Co-manage social media to generate virtual sales and drive awareness
  • Identify business opportunity areas in individual stores and markets.
  • Collaborate with all departments to implement business-driving strategies.

Customer Experience:
  • Create the best possible customer service, nurture long-lasting relationships with our Hemline customers, and wow new shoppers into becoming loyal customers.
  • Maintain a warm, helpful, and authentic shopping environment.
  • Demonstrate initiative and a sense of urgency in "selling floor readiness" prior to the store opening and throughout the shift.
  • Identify and implement out of box opportunities to exceed customer expectations.
  • Oversee the management of customer special orders and follow-ups.
  • Maintain floor presence to assist customers and monitor client interaction with both team and technology.
  • Identify future customer opportunities by understanding product and service requirements.

Operations:
  • Maintain inventory accuracy.
  • Uphold seamless store operational procedures.
  • Ensure facility maintenance, presentation, and organization.

Merchandising / Visual:
  • Ensure the selling floor reflects the brand and concept standards at all times.
  • Provide real-time and weekly feedback on product and sales performance.
  • Ensure inventory levels and product assortments meet customers' needs.
  • Ensure the online shopping experience mimics the in-store experience and reflects seasonal changes, and shifts in featured products, and always maintains the highest levels of branding standards.

People & Culture:
  • Consistently identify talent needs and work with the Store Manager on acquiring talent.
  • Display a dedicated approach to motivate, develop, and retain talent.
  • Consistently provide performance feedback to ensure growth, change, and results.
  • Support all training and customer experience programs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:
  • Inventory Control
  • Manage Staff Scheduling
  • Merchandise Display Set Up
  • Merchandising
  • Retail Customer Support
  • Retail Management
  • Retail Staff Coaching/Training
  • Service Operations
  • POS Software

Required Education and Experience:
  • 2+ years of relevant store management experience in a fast-paced, creative retail environment.
  • Strong understanding of user functionality associated with progressive technology.
  • Moderate Excel skills and ability to analyze reporting. 
  • Detail-focused, agility, high energy, and team player attitude

Additional Eligibility Qualifications:
  • Professionalism
  • Imagination
  • High energy
  • Team Spirit

Supervisory Responsibilities:
  • Retail Management
  • Retail Staff Coaching/Training

Work Environment:
  • Retail clothing store 

Physical Demands:
  • Prolonged periods standing and working on the cash register or related equipment. 
  • Must be able to lift up to 15 pounds at times. 
  • May need to work weekends, and holidays on a rotating basis. 
  • Ability to perform repetitive movements over long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
While performing the duties of this job, the employee is regularly required to 
Work Hours:Regular working hours are from 9:30 a.m. to 7:00 p.m., Monday through Sunday, with flexibility to accommodate the dynamic nature of the retail environment.

About Hemline:

Hemline was established in New Orleans in 1994 with two simple missions: to provide high-quality, unique merchandise to the fashion-forward woman and to create long-lasting customer relationships rooted in the trusted Hemline name and reputation. Hemline is a local boutique with over 30 locations that offers a personalized, unique shopping experience by curating on-trend women's clothing, shoes and accessories that help women feel and look their absolute best.

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