Auto Body Shop Estimator
1 week ago
- Greet customers promptly and promptly to accurately determine customers’ needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
- Informs customers about the repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and the expected delivery date of repair.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- Responsible for achieving 90% (minimum) CSI/NPS (customer service, kept informed, quality of service, and on-time delivery).
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts, and other customers.
- Keeps insurance adjusters, production staff, and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with the insurer.
- Responsible for keeping all assigned Repair Orders (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, and explain the warranty and Quality Control processes to all customers.
- Attend daily release meetings.
- Other duties as assigned.
- High School diploma required, bachelor’s degree preferred.
- 1-3 years prior experience as a collision estimator or insurance appraiser.
- Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft, and vandalism damage.
- Experience with collision management systems (CCC, MRC).
- Fluent using Mitchell or CCC-1 estimating software.
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- I-CAR training or other industry training is preferred.
- History of working independently without close supervision.
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours:
- Monday – Friday (8:00 a.m. – 5:00 p.m.)
- Every other Saturday (8:00 a.m. – 12:00 p.m.)
- Standing, sitting, and walking.
- Performing repetitive motions.
- Paint, fumes, and particles.
- Dirt / Dust.
- Chemicals / Toxins.
- Varying heat/cold.
- Intermittent noise.
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