Receptionist/Intake Worker
4 weeks ago
Reports to: Site Coordinator, Wicomico County Office of Energy Assistance
Responsibilities:
- Responsible for effective and successful receipt and accuracy of Home Energy Applications at our facilities.
- The Receptionist/Intake Worker shall assist the Site Coordinator in the accomplishment of the goals of the department.
- Answers Home Energy Inquiries and routes Calls to Specific Personnel.
- Provide clients with new applications and receive completed customer applications for screening.
- Maintain the details in the Lobby Guard System.
- Greet Visitors warmly and make sure they are comfortable in person and on the phone.
- Refer Clients to OHEP Website or OHEP Phone number for status check if necessary.
- Assist with other clerical-related duties as needed.
Education and Experience:
- The ideal candidate must be a High School graduate plus at least two years full time related work experience.
- Must have extensive computer skills with proficiency in Micro-Soft Word and Excel.
Desired Qualifications:
- Ability to be able to travel locally to attend meetings, workshops, and conferences.
- Knowledge and experience with the MD Office of Home Energy Assistance Program.
- Ability to organize workflow and operate all office machines.
- Ability to work with clients and staff from varying backgrounds, education and economic levels.
Duties:
- Maintain confidential records.
- Participates with staff and management to alleviate excess workloads as needed.
- Assist with other clerical related duties as needed.
- Coordinate mail flow in and out of office.
- Attend meetings and training as required.
- Assist County Coord/Site Manager in the accomplishment of the Goals of OHEP.
- Perform other related duties and responsibilities as outlined by the supervisor.
- Maintain inventory of equipment and other materials and supplies.
- Forward Drop Offs to Mailroom.
About SHORE UP Inc.:
SHORE UP Inc. is a private, non-profit Community Action Partnership* located in Salisbury, on Maryland’s Lower Eastern Shore. Formed in 1965, SHORE UP has been serving low-income and disadvantaged persons on the Eastern Shore for over 50 years. SHORE UP is an acronym for “Self-Help on Rural Economics and Urban Problems.” Our agency’s main focus is to help people reach economic self-sufficiency. We are an Equal Opportunity Employer. Students and alumni will be accepted and assigned to job opportunities and otherwise treated without regard to race, color, religion, national origin, gender, marital status, sexual orientation, veteran status or disability, as well as other classifications protected by applicable state or local laws.
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