Service Advisor
1 week ago
Company: Jerry & Son Auto Service
Location: Bronx
About Us: Jerry & Son Auto Service is a leading automotive service center dedicated to providing top-notch vehicle maintenance and repair services for 80 years. With a commitment to customer satisfaction and a team of highly skilled professionals, we have established a reputation for excellence in the automotive industry. We are currently seeking a dedicated and customer-focused Service Advisor to join our team.
Job Description: As a Service Advisor at Jerry & Son Auto Service, you will be the primary point of contact for our valued customers seeking automotive services. Your role will be crucial in ensuring a seamless and satisfying experience for each customer. You will work closely with our service technicians, providing accurate information and recommendations regarding vehicle maintenance and repairs.
Key Responsibilities:
- Greet customers and listen to their vehicle-related concerns and requests.
- Conduct thorough vehicle inspections and document customer concerns.
- Provide clear and detailed explanations of recommended repairs and maintenance services.
- Generate accurate estimates for labor and parts costs.
- Coordinate with the service department to schedule repairs and maintenance.
- Maintain open communication with customers throughout the service process.
- Keep customers informed about the status of their vehicles and any necessary updates.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Ensure all service records and documentation are accurately maintained.
- Uphold the highest standards of customer service and satisfaction.
Qualifications:
- Previous experience as a Service Advisor in the automotive industry is preferred but not required.
- Sales experience necessary.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Knowledge of automotive systems and repairs is a plus.
- Proficiency in computer systems and software for service scheduling and documentation.
- A commitment to delivering outstanding customer service.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- High school diploma or equivalent; additional automotive training or certification is a plus.
- Fluent in Spanish is a huge plus.
Benefits:
- Competitive salary with Team performance-based incentives.
- Ongoing training and development opportunities.
- Employee discounts on automotive services.
- A supportive and collaborative team environment.
How to Apply: If you are passionate about providing exceptional customer service and have a keen interest in the automotive industry, we encourage you to apply. Please send your resume and a cover letter explaining why you are a great fit for the Service Advisor position at Jerry & Son Auto Service to Jerrysonauto.info@gmail.com. Be sure to include "Service Advisor Application" in the subject line.
Join our team and be part of a company that values its employees and is committed to delivering excellence in automotive service
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