Program Supervisor

4 weeks ago

Chicopee, United States Mental Health Association, Inc. Full time
The Program Supervisor for the BSAS Low Threshold Housing program is responsible for outreach, assessment, and engagement with program participants. This role includes developing eligibility screenings, managing the program budget, overseeing wait lists, and supervising a team that includes case managers, a housing specialist, and an administrative assistant. The supervisor will collaborate with case managers to assess participant needs, assist in securing safe and affordable housing, and ensure ongoing support for maintaining housing stability. Adherence to MHA’s Core Values—Respect, Integrity, and Compassion—as well as program policies and regulatory guidelines, is essential.

Required Knowledge, Skills, and Abilities:
  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a reliable vehicle for work purposes.
  • Ability to work independently, manage time effectively, prioritize tasks, take initiative, and collaborate within a team.
  • Strong oral and written communication skills, along with organizational capabilities.
  • Flexibility to adapt to the evolving needs of program participants.
  • Excellent interpersonal skills, patience, and a compassionate approach.
Education and Experience:
  • High school diploma or equivalent (GED) required; Bachelor’s Degree preferred.
  • Previous supervisory experience required.
  • Experience working with individuals facing homelessness and mental health or substance use challenges is essential.
  • Prior experience in helping individuals secure housing is preferred.
  • Bilingual candidates are preferred.
  • Candidates with lived experience of homelessness are encouraged to apply.
Physical Demands:
This position requires the ability to talk and hear, sit for extended periods, and use hands for tasks such as typing and writing. Occasionally, the role involves kneeling, climbing stairs, and lifting items up to 40 pounds. Visual abilities necessary for the job include color distinction, visual inspection, and coordination.

Work Environment:
The work environment may expose employees to inclement weather and vehicular traffic. Noise levels typically range from quiet to moderate, with most duties performed indoors.

This job description outlines the essential functions and general nature of the role but is not an exhaustive list of all qualifications, skills, duties, or working conditions associated with the position.

About Mental Health Association, Inc.:

What We Do MHA (Mental Health Association) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness and recovery. Why It Matters The youth, adults, seniors and families we serve want the same things in life as anyone: to have friends, work, go to school, have meaningful relationships, express themselves (and be heard), and be accepted in their community for who they are. With our help and resources from a caring community, people can live their potential, in their community, every day. How We Think Starting in the 1960s, MHA’s groundbreaking efforts and advocacy helped to transition people away from institutional living to a life in our community. This became a model for the deinstitutionalization movement. Today, our leadership continues to advance awareness of mental health conditions and needs at local, regional and national levels. We drive compassionate care for those challenged by mental health, developmental disabilities, substance use, homelessness, acquired brain injury and more.

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