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Sales/Automotive Service Advisor

4 months ago

Clarksville, United States A&R Complete Auto Care Full time $40,000 - $75,000
Who are we?
We are a family-owned and operated Automotive Repair Facility. Since 2011, we have been committed to conducting our business in a fair and ethical way. We are located in the heart of Clarksville, Tennessee, and serve the middle of Tennessee and Fort. Campbell area.

What do we need?
We are seeking a self-motivated individual who enjoys working with customers and has an energetic and positive attitude. The ideal service advisor would be responsible for service sales and gross profit; responsible for greeting customers and listening to their concerns, following up with technicians and ensuring customer satisfaction with the work performed, and selling any additional repair or maintenance work that needs to be done on the vehicle. Being able to talk to our customers is extremely important. A service advisor is a huge part of our business and is key to ensuring repeat customers and customer satisfaction.

What will you be responsible for?
  • Greeting customers in a timely, friendly manner
  • Communicating with customers on their maintenance and repair needs
  • Call customers to keep them informed with all of the updates on their vehicle
  • Give all customers fair estimates on costs and time required for their repair and maintenance
  • Properly pricing repairs & maintenance that are vehicle-specific 
  • Obtain complete and accurate customer and vehicle data
  • Maintains a neat, clean work area and appearance
  • Calls and provides warranty companies with estimates on parts, labor, and repairs needed for approval
  • Consults with mechanics on necessary repairs
  • Process payments and complete accompanying paperwork

Experience:
  • Experience as an Automotive Service Advisor preferred
  • Strong customer service skills and the ability to communicate effectively with customers
  • Knowledge of automotive repair and maintenance procedures
  • The ability to work in a fast-paced environment and multitask effectively
  • The ability to price repair jobs accurately by looking up parts and labor
  • Strong organizational skills and attention to detail
  • Prior sales experience is preferred but not required
  • Valid driver's license 

What are our work hours?
Regular work hours are 7:30 am-5:30 pm, Monday through Friday.
The Perks:
  • Health, Dental, Vision, and Life Insurance
  • 401k Eligible 
  • Commission
  • Paid Vacation
  • 5-day workweek with no weekends
  • 5 Personal & 5 Sick Days Paid Each Year
  • Employee discount
  • Paid time off
  • Paid training and development
  • Culture

Ready to join the team? Apply today