Housekeeping Supervisor

40 minutes ago

New Orleans, United States Roami Full time $17 - $20
Here at Roami - Vacation and Rental the Housekeeping supervisor position is a crucial part of our team in helping ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stay

The primary responsibilities of the Housekeeping Supervisor will be through superb fieldwork, which includes (but is not limited to): maintaining the building to ensure a safe and clean experience for guests, associates, and vendors. This position will also provide the housekeeping team with direction & support.

The Housekeeping Supervisor's performance will be based on your ability to complete tasks efficiently and without supervision, problem-solve independently, prioritize tasks, implement processes, and communicate effectively. Additionally, you can expect to do the following during your scheduled shifts:
  • Assist the Operations Manager, with coordinating & supervising the housekeeping staff; providing open communication, training, coaching & counseling, and providing performance feedback as needed.
  • Supervise and inspect the cleaning of guest rooms, public areas, and the back of the house to achieve a high level of cleanliness and guest satisfaction.
  • Follow up and assign daily tasks to the housekeeping team to ensure the smooth flow of the housekeeping operation.
  • Greet guests and visitors warmly and make them feel welcomed and attended.
  • Anticipate guests' needs to accommodate them and provide exceptional guest service.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction.
  • Manage lost and found items, and answer inquiries to ensure guest satisfaction.
  • Maintain inventory of Housekeeping supplies and ordered new stock as needed.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
  • Maintain a professional appearance and manner at all times.
  • Can communicate well with guests.
  • Must be willing to "pitch in" and help co-workers with their job duties and be a team player. Assisting in other departments if needed.
  • Ability to stand, walk and/or sit and continuously perform essential job functions for the duration of shift with or without reasonable accommodation.
  • Hearing and visual ability to observe and detect signs of emergency situations with or without reasonable accommodation.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.

What We're Looking For:
  • Previous work experience in housekeeping is required. Hotel experience is strongly preferred.
  • Bilingual is strongly preferred. 
  • Flexible schedule availability is required, can work weekends.
  • Organized, hardworking, ownership mentality and detail-oriented.
  • Understanding of how travel planning websites operate, like Booking.com, AirBnb, Trip Advisor, etc.
  • High energy, bubbly personality, and customer service attitude.
  • Must have a service-oriented mindset and be capable of making every guest feel valued.
  • An ability to interact professionally and responsibly with guests, management, and vendors.
  • A self-starter with a positive attitude, who can work effectively both in a team environment as well as independently.
  • Unintimidated by using mobile apps while in the field for team collaboration and communication (experience with Slack, and Google Suite).
  • Flexible schedule and is open to working evenings, weekends, and holidays.
  • Use of a personal vehicle, valid Driver’s License, clean driving record, and proof of insurance are strongly preferred.

What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:Wellness:
  • Affordable Health Benefits.
  • Mental Health Day.
  • Paid Sick and Vacation Time.
  • Fitness Reimbursement Program.

Plan for the Future:
  • 401(k) with 3% match.

Grow with us:
  • Online Language Classes.
  • Quarterly Education Credit.

Rewarding Hard Work:
  • Team Member referral bonus program.

You are going to love being a part of the Roami Family

Please note that employment with Roami is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, criminal record, and other relevant information. By applying for this position, you consent to these checks.

Roami is an equal opportunity employer and is committed to providing accommodations to applicants with disabilities in accordance with the ADA. If you require accommodations during the application or interview process, please contact hr@roami.com.  We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.

About Roami:

Roami is a next-generation hospitality company built on trust, innovation, and play. Roami is consistently authentic, reliable, and guest-focused. WHY ARE WE HERE? Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo. HOW ARE WE DIFFERENT? Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings.

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