IT Tech I
3 weeks ago
Required skills:
- 2+ years of experience with PCs, printers, laptops and some server experience.
- Excellent communication skills both verbally and written.
- Advanced knowledge of Windows 10 operating systems.
- Working knowledge and troubleshooting of standard desktop applications.
- Knowledge of Cat 5e or higher cabling and troubleshooting.
- Minimum knowledge of switch/router management, with aptitude to expand knowledge.
- Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge.
- Ability to maintain confidentiality with sensitive customer and internal information.
- Ability and desire to learn new skills quickly.
Essential Duties and Responsibilities:
- Respond to requests from end users.
- Troubleshoot system issues and failures.
- Keep systems patched with up-to-date drivers, firmware, etc.
- Monitor networks and security to ensure stability.
- Deliver and install new PCs – transfer data and applications.
- Proactively identify areas of improvement and help streamline operations.
- Share knowledge with other team members
- Learn new skills
Required experience:
- Set up and configure PC workstations on Windows 10 and peripheral equipment (printers, scanners, etc.).
- Confidently troubleshoot software, hardware, and network related issues on Windows 10 based PCs.
- Research problem issues using a myriad of technical resources (previous tickets, Internet, etc.).
- Understand PC networking concepts, software, and hardware routinely used in an enterprise setting.
- Effectively communicate with co-workers, managers, and customers on technical related issues using proper grammar.
Competencies:
- Customer Service Skills
- Time Management Skills
- Initiative
- Flexibility
- Organized
- Self-motivated
- Disciplined
- Excellent verbal and written communication skills
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